Assistant General Manager

Hotel Management and Consulting, Inc. is a distinguished company specializing in hospitality management, committed to delivering exceptional service and operational excellence within the hotel and lodging industry. Operating a professional, tight-knit team of hospitality experts, this company prides itself on fostering a performance-driven culture that values dedication and hard work while respecting personal life balance. They emphasize equal opportunity employment and promote staff advancement based solely on merit and achievements, ensuring a fair and motivating workplace for all employees. Positioned in Wilmington, NC, the company is engaged in managing premier hotel properties and providing consulting services that enhance guest experiences and streamline hotel operations, setting high standards of guest satisfaction and operational efficiency.

The Assistant General Manager role is a vital leadership position within the company, entrusted with supporting the General Manager in overseeing the day-to-day operations of the hotel. This role is ideal for an energetic and resourceful hospitality professional passionate about team development and excellent guest service. As an Assistant General Manager, you will be responsible for maintaining service standards, ensuring the hotel operates smoothly during the General Manager's absence, and leading various operational functions including guest relations, housekeeping, financial management, and sales initiatives. This full-time position offers a competitive salary range of $45,000 to $50,000 annually, depending on experience, and comes with attractive benefits such as medical, dental, and vision coverage, paid time off, daily pay access, and an employee assistance program.

In this dynamic role, you will spearhead team leadership by training and mentoring staff to uphold the highest service standards. You will be hands-on in guiding team members toward achieving outstanding results, cooperating closely with the General Manager to address performance issues and organize staff meetings. Financial oversight responsibilities include managing property management system checks, labor tracking, and payment processing. Ensuring guest satisfaction is paramount, which involves promptly addressing guest concerns, maintaining immaculate cleanliness standards, and promoting amenities to enhance the guest experience. You will also coordinate housekeeping assignments and inspections, manage inventory and vendor relationships, and lead local sales and marketing efforts to boost occupancy and market presence.

The ideal candidate will bring at least one year of hotel leadership experience with a strong foundation in front desk and back-of-house operations. Proficiency with computer systems, exceptional organizational skills, and effective communication abilities are essential. This role also demands physical stamina to perform tasks requiring kneeling, standing, and lifting up to 50 pounds occasionally. Moreover, the company upholds a commitment to equal employment opportunity without discrimination and provides accommodations as needed to enable qualified individuals with disabilities to perform their work. The Assistant General Manager position at Hotel Management and Consulting, Inc. promises a rewarding career path with ample opportunities for growth, set within a supportive, driven, and inclusive work environment.