Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
Milestone gifts
Health Insurance
Paid Time Off
401(k)
training programs
Career Development
Job Description
Cinepolis USA is a leading luxury cinema exhibitor dedicated to providing an unparalleled movie-going experience to guests across the United States. Headquartered in Dallas, Texas, Cinepolis USA operates 26 luxury and premium theaters in key states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ongoing plans to broaden its reach. As part of Cine9polis International, the most popular movie theater exhibitor globally, Cinepolis USA combines innovation in film presentation and world-class hospitality to deliver exceptional entertainment. Known for its cutting-edge "Cine9polis Luxury Cinemas" and "Movie House & Eatery" theater concepts, the company creates a comfortable, sophisticated atmosphere where guests can enjoy not only the latest blockbuster films but also upscale dining and superior customer service.
Working at Cinepolis means being part of a culture that values its team members as its greatest asset. Employees benefit from generous discounts on tickets, food, and nonalcoholic beverages, and they are recognized with special gifts as they reach career milestones, promoting a motivated and rewarding workplace.
The role of Team Member at Cinepolis is integral to maintaining the high standards and smooth operations of the theaters. Team members are the frontline ambassadors of the brand, responsible for delivering excellent guest experiences and supporting all aspects of theater operations. This full-time, exempt management position involves a wide range of responsibilities that ensure each theater persists as a welcoming, efficient, and innovative venue for entertainment. The Team Member assists the General Manager in staffing, training, and daily supervision of hourly employees while ensuring compliance with company policies and regulatory standards. The position demands leadership skills to foster a positive work environment, maximize team potential, and drive business goals through coaching and strategic involvement in operational processes.
In addition to operational duties, team members actively engage in promoting sales initiatives, managing guest relations, and sustaining safety and cleanliness standards that protect employees and customers alike. They participate in regional and corporate meetings, contribute to scheduling and labor budgeting, and collaborate with various departments to optimize the theater’s performance. Given the dynamic nature of the entertainment industry, flexibility is vital, with required availability for nights, weekends, holidays, and peak periods.
This exceptional opportunity is suited for individuals who are passionate about hospitality, customer service, and entertainment management. If you are someone who thrives in a fast-paced, customer-focused environment and embraces leadership challenges, Cinepolis USA offers a rewarding career path with growth potential within a well-respected global brand.
Working at Cinepolis means being part of a culture that values its team members as its greatest asset. Employees benefit from generous discounts on tickets, food, and nonalcoholic beverages, and they are recognized with special gifts as they reach career milestones, promoting a motivated and rewarding workplace.
The role of Team Member at Cinepolis is integral to maintaining the high standards and smooth operations of the theaters. Team members are the frontline ambassadors of the brand, responsible for delivering excellent guest experiences and supporting all aspects of theater operations. This full-time, exempt management position involves a wide range of responsibilities that ensure each theater persists as a welcoming, efficient, and innovative venue for entertainment. The Team Member assists the General Manager in staffing, training, and daily supervision of hourly employees while ensuring compliance with company policies and regulatory standards. The position demands leadership skills to foster a positive work environment, maximize team potential, and drive business goals through coaching and strategic involvement in operational processes.
In addition to operational duties, team members actively engage in promoting sales initiatives, managing guest relations, and sustaining safety and cleanliness standards that protect employees and customers alike. They participate in regional and corporate meetings, contribute to scheduling and labor budgeting, and collaborate with various departments to optimize the theater’s performance. Given the dynamic nature of the entertainment industry, flexibility is vital, with required availability for nights, weekends, holidays, and peak periods.
This exceptional opportunity is suited for individuals who are passionate about hospitality, customer service, and entertainment management. If you are someone who thrives in a fast-paced, customer-focused environment and embraces leadership challenges, Cinepolis USA offers a rewarding career path with growth potential within a well-respected global brand.
Job Requirements
- Bachelor’s degree in hospitality, management or related field preferred
- 3-5 years of management experience in high-volume entertainment and/or restaurant with emphasis on food and beverage
- full-service background with restaurant knowledge including inventory and operations
- ServSafe certification required
- Food Handlers certification required
- Alcohol certification required
- availability to work holidays, nights, and weekends
- ability to stand, walk, lift, twist, bend and traverse stairs frequently
- ability to occasionally lift 10 pounds and light lift 25-50 pounds with assistance
Job Qualifications
- Bachelor’s degree in hospitality, management or related field preferred
- 3-5 years of management experience in high-volume entertainment and/or restaurant with emphasis on food and beverage
- full-service background with restaurant knowledge including inventory and operations
- ServSafe certification required
- Food Handlers certification required
- Alcohol certification required
- proven leadership and motivational skills
- professional appearance and positive role model
- strong written and verbal communication skills
- strong decision-making skills
- ability to communicate and negotiate with guests, peers, and partners
- high guest satisfaction expectations
- resourceful problem-solving skills
- self-motivated and results-driven
- strong organizational and time management skills
- ability to multitask and delegate
- holds self and others accountable to high-performance standards
Job Duties
- Assist the General Manager in hiring hourly and exempt staff
- provide on-the-job training, feedback, and coaching sessions
- ensure employee adherence to company policies and procedures in partnership with HRBP
- supervise day-to-day activities of multiple hourly staff members
- maximize retention by conducting coaching and development sessions through engagement and feedback
- enforce Cinepolis values to employees
- attend and participate in Regional and Head office meetings and training
- assign work tasks and activities, prepare weekly schedules through HotSchedules, and ensure all shifts are covered
- assist the General Manager with implementation and follow-through on company initiatives
- partner with the General Manager on projects, reports, scheduling, and analytics to achieve company goals and monitor processes
- conduct daily pre-shift Take One meetings and deliver team sales goals and current promotions
- manage and supervise the In-Seat Dining process and guest experience
- partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in LMS, and resolving system issues
- ensure a safe clean environment by following company cleaning policies
- practice proactive guest management by following empowerment policy and resolving issues
- assist with implementing SMART plans based on guest feedback
- proactively address guest service complaints and feedback
- ensure sales and revenue maximizations managing selling techniques and sales audits
- assist with balancing employee schedules according to labor budgets and business needs
- follow company financial and cash management processes
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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