Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Wingstop is a prominent leader in the fast-casual dining industry specializing in flavorful chicken wings with a commitment to delivering exceptional guest experiences and fostering a strong team culture. Established with a mission to Serve the World Flavor, Wingstop has built its reputation on a foundation of quality, consistency, and a vibrant brand atmosphere that attracts both customers and motivated team members. Known for its dynamic workplace environment, Wingstop emphasizes not only excellent guest service but also the growth and development of its employees through comprehensive training and leadership opportunities. This commitment has positioned Wingstop as a desirable employer within the food service sector, with multiple locations serving communities across the country.
The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager and ensuring the smooth operation of the restaurant. This leadership position requires a dedicated professional who is passionate about managing daily restaurant operations, fostering a positive workplace culture, and delivering outstanding customer service. The AGM is responsible for stepping in during the General Manager's absence, maintaining high standards in guest satisfaction, staff performance, and operational efficiency. This role demands creativity, a team-oriented mindset, strong interpersonal skills, and a commitment to the company’s goals and culture.
As an Assistant General Manager at Wingstop, you will be at the forefront of managing the restaurant's daily affairs including staffing, training, financial oversight, and maintaining safety and cleanliness standards. You will also lead the team by example, encouraging a work environment based on respect, recognition, and motivation. The AGM must have the ability to manage fast-paced situations with grace and efficiency, ensuring that all guests receive a memorable dining experience. Handling guest inquiries and resolving complaints professionally is a key part of the role, as is controlling costs related to labor, food, and operational expenses. Using company tools and resources, the Assistant General Manager will coach and develop team members, working closely with the Restaurant Support Center and facility management to uphold Wingstop’s operational standards.
This position typically requires working various shifts, including mornings, evenings, weekends, and holidays, reflecting the dynamic and round-the-clock nature of the food service industry. Wingstop offers a vibrant career path with emphasis on professional development, leadership cultivation, and an engaging work atmosphere where team members are inspired to deliver excellence every day. The Assistant General Manager is a vital contributor to ensuring Wingstop maintains its status as a leader in flavorful fast-casual dining and an employer of choice.
The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager and ensuring the smooth operation of the restaurant. This leadership position requires a dedicated professional who is passionate about managing daily restaurant operations, fostering a positive workplace culture, and delivering outstanding customer service. The AGM is responsible for stepping in during the General Manager's absence, maintaining high standards in guest satisfaction, staff performance, and operational efficiency. This role demands creativity, a team-oriented mindset, strong interpersonal skills, and a commitment to the company’s goals and culture.
As an Assistant General Manager at Wingstop, you will be at the forefront of managing the restaurant's daily affairs including staffing, training, financial oversight, and maintaining safety and cleanliness standards. You will also lead the team by example, encouraging a work environment based on respect, recognition, and motivation. The AGM must have the ability to manage fast-paced situations with grace and efficiency, ensuring that all guests receive a memorable dining experience. Handling guest inquiries and resolving complaints professionally is a key part of the role, as is controlling costs related to labor, food, and operational expenses. Using company tools and resources, the Assistant General Manager will coach and develop team members, working closely with the Restaurant Support Center and facility management to uphold Wingstop’s operational standards.
This position typically requires working various shifts, including mornings, evenings, weekends, and holidays, reflecting the dynamic and round-the-clock nature of the food service industry. Wingstop offers a vibrant career path with emphasis on professional development, leadership cultivation, and an engaging work atmosphere where team members are inspired to deliver excellence every day. The Assistant General Manager is a vital contributor to ensuring Wingstop maintains its status as a leader in flavorful fast-casual dining and an employer of choice.
Job Requirements
- High school diploma or equivalent
- minimum of 3 years supervisory experience in food service or retail
- strong communication skills
- ability to manage multiple tasks under pressure
- flexible schedule including nights, weekends, and holidays
- proven leadership abilities
- customer service orientation
- ability to handle guest complaints diplomatically
- basic financial management skills
- competency with company operational tools
- commitment to upholding safety and cleanliness standards
Job Qualifications
- Minimum of 3 years of previous food service, retail or restaurant supervisory experience
- strong written and verbal communication skills
- initiative and assertiveness
- strong interpersonal skills and conflict resolution skills
- strong leadership skills and ability to manage, train, develop and motivate diverse crew
- passionate about hospitality and serving guests
- ability and flexibility to work a changing schedule including mornings, evenings, weekends, and holidays
- ability to problem solve
- ability to accept feedback and willingness to improve
- ability to set goals, create and implement action plans
- ability to measure performance objectively and subjectively
- ability to cultivate a positive restaurant culture
- ambassador and representative of Wingstop's culture and mission to Serve the World Flavor
Job Duties
- Support the General Manager in day to day operations
- direct daily restaurant operations in General Manager's absence
- convey the Wingstop culture to team members
- staff the restaurant efficiently with selected team
- ensure safe environment for team members and guests
- create positive restaurant culture through respect, recognition, and reward
- work collaboratively with others and support the team
- manage guest interactions with an outgoing and positive attitude
- greet guests promptly
- ensure quality product and quick service
- handle guest inquiries and complaints professionally
- notify General Manager of guest issues
- control cash, property, product and equipment
- build sales and control labor and food costs
- maintain operational standards and communicate maintenance issues
- use company tools to coach, mentor and develop team members
- ensure compliance with risk management standards
- assist all other positions when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
