Assistant General Manager

HMSHost is a leading global hospitality company renowned for its dedicated service and exceptional operational excellence within the travel hospitality industry. Specializing in food and beverage services primarily at airports, highways, and other travel venues, HMSHost leverages its vast resources, comprehensive training programs, and robust advancement opportunities to support employees in achieving their career ambitions. With a culture deeply rooted in engagement, appreciation, caring, and inclusion, HMSHost focuses on creating an environment where all associates feel motivated, valued, and empowered to succeed.

The company believes in nurturing the best versions of its employees by offering competitive wages, extensive benefits, and ongoing recognition for exemplary work. At HMSHost, managers are seen not just as leaders but as coach-mentors, guiding teams to deliver excellent results while fostering an atmosphere of fun and collaboration. The company’s management philosophy emphasizes passion for service, openness to diverse perspectives, adaptability to dynamic business conditions, and commitment to serving all stakeholders including associates, guests, and brand partners. With a clear mission centered on ensuring a consistently positive work experience alongside exceptional guest satisfaction, HMSHost prides itself on building strong, reliable teams driven by positivity, teamwork, continual learning, and enjoyment at work.

The Assistant General Manager (AGM) role at HMSHost is a pivotal position responsible for supporting branch leadership in the tactical execution of complex restaurant operations, particularly within Quick Service Restaurant (QSR) and Casual Dining environments. This salaried exempt role, with an annual salary range of $63,327 to $72,374, ensures that the restaurant functions seamlessly on a daily basis, maintaining high standards for cleanliness, staffing, and operational efficiency.

The AGM plays an integral role in supervising daily activities, managing team members, and enforcing company policies and procedures. Primary responsibilities include completing daily operational checklists, assisting the General Manager or Food & Beverage Multi-Unit Manager with staffing and scheduling, hiring and training new employees, and making critical decisions regarding promotions and terminations. The AGM also monitors financial and operational data to track progress toward restaurant goals and adjusts assignments accordingly to meet those targets. Maintaining compliance with adult beverage policies, health and safety standards, and cash handling protocols is essential to this role.

Additionally, the AGM fosters a diverse and inclusive workplace culture while skillfully resolving customer and associate issues using sound judgment and discretion. This leadership position requires the ability to work across varied shifts, including openings, peak business periods, and closings, ensuring adequate coverage and responsiveness to daily operational demands. The role also involves managing inventory and ordering, ensuring equipment functionality, and supporting wellness and safety initiatives in alignment with HMSHost’s standards.

Candidates seeking this opportunity must bring a strong background in food and beverage operations, with a minimum of six years of experience including cash handling and customer service, and at least four years in supervisory or leadership roles within Casual Dining or production kitchen settings. Proficiency in understanding and interpreting financial reports, employee management, and adherence to federal, state, and local health codes including HACCP standards is critical for success.

HMSHost offers a comprehensive benefits package designed to support the health, financial security, and professional development of its employees. This includes health, dental, and vision insurance, generous paid time off including vacation and sick leave, holiday pay, meal and transportation benefits, and a 401(k) retirement plan with company match. Additional perks include company-paid life insurance, tuition reimbursement programs, employee assistance programs, extensive training and career growth opportunities, and a referral bonus program encouraging team expansion.

Working at HMSHost means being part of a mission-driven company that values reliability, integrity, and simplicity while promoting a dynamic, fast-paced work environment where every team member is encouraged to grow, contribute and enjoy their work experience. If you are passionate about hospitality, thrive in a team setting, and seek meaningful career advancement alongside excellent compensation and benefits, the Assistant General Manager role at HMSHost offers an attractive and rewarding pathway for your professional journey.