Assistant General Manager

This job opportunity is with an independently owned and operated hotel franchise under Johnson Hospitality, which functions separately from Marriott International, Inc. Johnson Hospitality independently manages all aspects of this hotel’s employment policies and practices, including hiring, firing, staffing, compensation, benefits, and employee relations. Candidates considering this position will work directly for the franchisee and not Marriott International. Johnson Hospitality emphasizes strong operational efficiency, guest service excellence, and team leadership, making it a dynamic work environment for hospitality professionals looking to grow their careers in hotel management.

The role available is a pivotal Assistant General Manager position designed to support the General Manager by overseeing various hotel departments including front office, housekeeping, sales, and engineering. The Assistant GM will drive profit generation, ensure operational standards and guest satisfaction are met or exceeded, and maintain compliance with brand and corporate policies. The position demands a thorough understanding of hotel operations, leadership capability across multiple departments, and a hands-on approach to managing everyday hotel activities. The successful candidate will actively participate in forecasting, budgeting, employee training and coaching, and quality assurance to create an outstanding guest experience while maximizing revenue.

This role requires supervising and motivating departmental teams, developing staffing schedules within budget guidelines, overseeing accounts receivable and financial monitoring, and addressing guest services proactively. The Assistant General Manager champions brand initiatives, manages OTA messaging, enforces cash control policies, and plays a significant role in employee morale and guest satisfaction scores. Frequent operational checks, staff training in emergency procedures, and participation in the manager-on-duty program are key responsibilities. This leadership role focuses on communication, employee engagement, hotel standards compliance, and continuous improvement of service delivery.

Candidates will be expected to confidently manage housecleaning, maintenance, front office operations, and the hotel’s breakfast service. The ideal person is proactive, detail-oriented, and capable of improving financial performance and guest satisfaction through strategic management and operational excellence. Additionally, the role involves physical activity including bending, lifting up to 50 pounds, and standing for prolonged periods, requiring candidates to meet these physical demands safely. The position offers a salary range of $72,000 to $80,000 annually, reflecting the responsibility and leadership required. Benefits include 401(k) with matching, dental insurance, health insurance, vision insurance, paid time off, and an employee discount. This in-person role values diversity and equal opportunity, inviting qualified applicants to apply regardless of background.