Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Health savings account
Flexible spending account
voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
discounts on retail merchandise
Restaurant Discounts
resort discounts
conservation attraction discounts
Job Description
Bass Pro Shops is a renowned leader in the outdoor retail industry, offering a wide range of merchandise and exceptional customer experiences. Known for its vast selection of outdoor gear, apparel, and accessories, the company has established itself as a destination for outdoor enthusiasts and families alike. Bass Pro Shops operates with a strong commitment to environmental conservation, quality customer service, and community involvement, providing employees with an engaging and supportive work environment.
The position of Assistant General Manager (AGM) at Bass Pro Shops is a critical leadership role that supports the General Manager in overseeing store merchandising and operations. The AGM is responsible for ensuring that the store maintains proper merchandise assortment, attractive merchandise presentation, effective inventory control, and high standards of customer service. This role directly manages multiple departments including Receiving, Customer Service, Maintenance, and Sales through Group Sales Managers, ensuring these teams are staffed with service-oriented associates and operate efficiently.
In addition to operational oversight, the AGM plays a vital role in associate development and morale, participating in interviewing, hiring, training, performance evaluations, and coaching to foster a positive and team-oriented work culture. The position requires coordination with the Base Camp Support Staff to manage inventory levels and merchandise assortment, as well as implementing advertising and marketing initiatives such as flyers, pricing, and visual merchandising.
Financial responsibility is a key component of the Assistant General Manager role, involving the management of budgets, payroll, store asset control, and auditing reports to ensure financial accuracy and system integrity. The AGM also enforces company policies and procedures, maintains a safe and organized store environment, and uses customer and business analytics to drive service and performance metrics.
This full-time position offers a comprehensive benefits package that includes medical, dental, vision coverage, health savings and flexible spending accounts, voluntary benefits, and a 401k retirement savings plan. Employees also enjoy paid holidays, vacation, sick time, and access to unique perks such as discounts on retail merchandise, restaurants, resorts, and conservation attractions affiliated with Bass Pro Shops.
As a leader, the AGM must demonstrate strong interpersonal skills, the ability to analyze financial and customer data, and a servant leadership approach to foster a collaborative and productive workplace. The role requires regular physical activity including walking, standing, and occasional operation of machinery or working in varied environments. Bass Pro Shops is committed to equal employment opportunity and provides reasonable accommodations for individuals with disabilities.
The position of Assistant General Manager (AGM) at Bass Pro Shops is a critical leadership role that supports the General Manager in overseeing store merchandising and operations. The AGM is responsible for ensuring that the store maintains proper merchandise assortment, attractive merchandise presentation, effective inventory control, and high standards of customer service. This role directly manages multiple departments including Receiving, Customer Service, Maintenance, and Sales through Group Sales Managers, ensuring these teams are staffed with service-oriented associates and operate efficiently.
In addition to operational oversight, the AGM plays a vital role in associate development and morale, participating in interviewing, hiring, training, performance evaluations, and coaching to foster a positive and team-oriented work culture. The position requires coordination with the Base Camp Support Staff to manage inventory levels and merchandise assortment, as well as implementing advertising and marketing initiatives such as flyers, pricing, and visual merchandising.
Financial responsibility is a key component of the Assistant General Manager role, involving the management of budgets, payroll, store asset control, and auditing reports to ensure financial accuracy and system integrity. The AGM also enforces company policies and procedures, maintains a safe and organized store environment, and uses customer and business analytics to drive service and performance metrics.
This full-time position offers a comprehensive benefits package that includes medical, dental, vision coverage, health savings and flexible spending accounts, voluntary benefits, and a 401k retirement savings plan. Employees also enjoy paid holidays, vacation, sick time, and access to unique perks such as discounts on retail merchandise, restaurants, resorts, and conservation attractions affiliated with Bass Pro Shops.
As a leader, the AGM must demonstrate strong interpersonal skills, the ability to analyze financial and customer data, and a servant leadership approach to foster a collaborative and productive workplace. The role requires regular physical activity including walking, standing, and occasional operation of machinery or working in varied environments. Bass Pro Shops is committed to equal employment opportunity and provides reasonable accommodations for individuals with disabilities.
Job Requirements
- Minimum of 5 years in big box, high volume management with responsibility for one or more sales departments and receiving or front end experience
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret financial, legal, and technical information
- Ability to read and analyze reports
- Ability to write reports and business correspondence and present information effectively
- Ability to conduct meetings and presentations
- Proficiency with PC-based word processing, spreadsheets, database management, and electronic point of sale and inventory management systems
- Strong interpersonal skills
- Ability to establish and maintain effective working relationships with co-workers, associates, customers, and support staff
- Understanding and application of servant leadership and team concept of management
Job Qualifications
- Minimum of 5 years in big box, high volume management with responsibility for one or more sales departments and receiving or front end experience
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret financial, legal, and technical information
- Ability to read and analyze reports
- Ability to write reports and business correspondence and present information effectively
- Ability to conduct meetings and presentations
- Proficiency with PC-based word processing, spreadsheets, database management, and electronic point of sale and inventory management systems
- Strong interpersonal skills
- Ability to establish and maintain effective working relationships with co-workers, associates, customers, and support staff
- Understanding and application of servant leadership and team concept of management
Job Duties
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
- Opens and closes the store and assumes responsibility for the entire store when the General Manager is out of the building
- Directly supervises the Receiving, Customer Service, Maintenance and Sales Departments through the Group Sales Managers
- Ensures departments are staffed with service oriented associates and participates in interviewing and selection
- Coordinates training, prepares and approves performance appraisals, recommends merit and promotional increases, prepares weekly work schedules, coaches and motivates associates
- Works closely with Base Camp Support Staff to ensure proper merchandise assortment and inventory levels
- Communicates and implements all advertising and marketing initiatives of the Company
- Maintains all planograms set by Merchandising
- Meets or exceeds all financial plans as set by the Company
- Controls company assets and financial efficiency by auditing reports, general ledger, electronic journals, physical inventory and procedures
- Executes and communicates all operating procedures in the store
- Develops and executes all sales and payroll plans as directed by the Company
- Provides financial results and performance to the General Manager through reports
- Maintains a clean, organized, and safe environment, building facility and all equipment
- Analyzes customer and business analytics to drive customer service and operating metric goals
- Carries out supervisory responsibilities including hiring, training, planning, assigning and directing work, measuring and evaluating performance, rewarding and disciplining associates
- Provides a legendary experience for every customer by assisting in buying decisions, identifying and evaluating customer needs, making product recommendations and promoting programs including CLUB Membership, VOC and In-Store Pick-up
- All other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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