Assistant General Manager

Sun Prairie, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Health savings account

Flexible spending account

voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Employee Discounts

Job Description

Bass Pro Shops is a renowned outdoor retail company specializing in hunting, fishing, camping, and other outdoor recreational merchandise. Founded in 1972, the company has grown into a leader in the outdoor retail industry with numerous large-format stores that combine an immersive shopping experience with a deep commitment to customer service, conservation, and community involvement. Bass Pro Shops stores are designed not just as retail spaces but as destinations that offer customers a chance to explore a wide range of outdoor gear, apparel, and equipment in thematic environments that reflect the spirit of outdoor adventure. The company values innovation, leadership, and employee development, supporting a team-oriented culture where associates are encouraged to contribute to a superior shopping experience and operational excellence.

The Assistant General Manager (AGM) role at Bass Pro Shops is a critical leadership position designed to support the General Manager in managing key aspects of store operations, merchandising, and associate leadership. This full-time role demands a hands-on approach to maintaining high standards of merchandise presentation, inventory control, customer service, and financial performance. The AGM is responsible for opening and closing the store, supervising several departments including Receiving, Customer Service, Maintenance, and Sales through group sales managers, and ensuring that the store is staffed with motivated, service-oriented associates. The role requires direct involvement in interviewing, training, coaching, performance appraisal, and maintaining a productive, positive team environment. Additionally, the AGM collaborates closely with Base Camp Support Staff to manage merchandise assortment and inventory levels adhering to company marketing and advertising guidelines.

Financial accountability is a significant component of the Assistant General Manager’s responsibilities. The AGM monitors financial reports, audits inventories, controls cash handling, and contributes to sales and payroll planning to meet or exceed company financial objectives. Safety and cleanliness of the store environment are continually prioritized to foster a safe, organized workplace for employees and an appealing atmosphere for customers. The role also involves analyzing customer and business data to drive improvements in service and operational metrics, promoting customer programs like CLUB Membership, VOC, and In-Store Pick-up, ensuring every customer receives a legendary shopping experience.

This position requires a dynamic leader with at least five years of experience in high-volume retail management, preferably within a big box store environment. The AGM must exhibit strong interpersonal and communication skills, proficiency with standard retail management software, and the ability to apply servant leadership principles to inspire and lead teams effectively. The role demands excellent independent judgment within company policies and the flexibility to adapt to various challenges and opportunities in a fast-paced retail setting. Bass Pro Shops offers competitive benefits including medical, dental, vision, 401(k), paid time off, and employee discounts across its retail and resort properties, making it a rewarding workplace for professionals passionate about outdoor retail and customer service excellence.

Job Requirements

High school diploma or equivalent
minimum of 5 years retail management experience
demonstrated leadership and supervision skills
excellent communication skills
proficiency in computer applications including word processing and spreadsheets
ability to work flexible hours including weekends and holidays
physical ability to perform work duties including walking, standing and occasionally operating machinery
strong problem solving and decision making ability
valid driver’s license

Job Qualifications

Minimum of 5 years in big box, high volume management
experience with responsibility for one or more Sales Departments and Receiving or Front End experience
ability to calculate figures and amounts such as discounts, commissions and percentages
ability to define problems, collect data, establish facts and draw valid conclusions
ability to interpret a variety of financial, legal and technical information
ability to read and analyze certain reports
ability to write reports and business correspondence
ability to effectively present information and respond to questions from managers, associates, customers and the public
ability to conduct meetings and presentations to groups
proficiency with PC based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems
demonstrated strong interpersonal skills
ability to establish and maintain effective working relationships with co workers, associates, customers and Base Camp support staff
demonstrated use and understanding of servant leadership and team concept of management

Job Duties

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
opens and closes the store
assumes responsibility for the entire store when the General Manager is out of the building
directly supervises the Receiving, Customer Service, Maintenance and Sales Departments through the Group Sales Managers
ensures the Departments are staffed with service oriented associates
participates in interviewing and selection
coordinates training, prepares or approves performance appraisals, recommends merit or promotional increases, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team oriented work environment
works closely with Base Camp Support Staff to ensure proper merchandise assortment and inventory levels
communicates and implements all advertising and marketing initiatives of the Company including tabs, flyers, signing, pricing, features, imagery, visual presentation
maintains all planograms set by Merchandising
meets or exceeds all financial plans set by the Company
controls Company assets and financial efficiency by auditing reports, general ledger, electronic journals, physical inventory and procedures
monitors and controls cash management
controls stores operating loss account
executes and communicates all Operating procedures in the Store
develops and executes all Sales and Payroll plans as directed by the Company
assists in overseeing and controlling payroll and operating expense
provides financial results and performance to the General Manager through several reports
maintains a clean, organized, and safe environment, building facility and all equipment and controls safety in the store
analyzes customer and business analytics to drive customer service and operating metric goals
carries out Supervisory responsibilities and partners with Human Resources including interviewing, hiring, training, planning, assigning and directing work
measuring and evaluating performance
rewarding and disciplining associates
addressing complaints and resolving associate and customer problems
provides a legendary experience for every customer every time by assisting customers in making buying decisions by identifying and evaluating customer needs, making product recommendations and promoting programs including CLUB Membership, VOC and In Store Pick up
performs all other duties as assigned