Assistant General Manager

HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences through quality service and operational excellence. As a leading hotel management firm, HHM Hotels operates a diverse portfolio of properties known for their high standards and commitment to customer satisfaction. With a core belief system centered around People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, the company fosters an inclusive and dynamic work environment. HHM Hotels is proud to be an equal-opportunity employer, dedicated to diversity and inclusion, making it a distinguished employer in the hospitality industry.

The Assistant General Manager role at HHM Hotels is a pivotal leadership position requiring a combination of operational expertise, people management skills, and financial acumen. This role is responsible for supervising and managing various hotel departments while overseeing overall hotel operations as directed by the General Manager. The Assistant General Manager collaborates closely with various teams to ensure that all aspects of the hotel function smoothly and guests receive top-tier service consistent with HHM brand standards and core values. This position provides an excellent career growth path with progression opportunities to General Manager, Area General Manager, and eventually Regional Director of Operations.

The Assistant General Manager is responsible for interviewing, selecting, training, scheduling, coaching, and supporting team members to maintain high performance standards and reinforce the company culture. By overseeing hotel departments, this role ensures an optimal level of service and hospitality, enhancing guest satisfaction scores and maintaining compliance with brand standards. Operational duties include assisting with budget preparation, forecasting, and revenue management to maximize profitability while minimizing operational costs. The Assistant General Manager also addresses customer complaints proactively and collaborates with different departments to resolve any operational issues efficiently.

Financial oversight is a critical aspect of this role, which involves managing accounting functions such as accounts payable and receivable, cash audits, and tax compliance, in partnership with the corporate accounting department. Collaboration with the sales team is essential to implement sales strategies aimed at improving occupancy rates and revenue generation. In addition, maintaining front office systems and equipment for optimal performance, participating in the hotel safety committee, and ensuring adherence to OSHA and MSDS regulations are integral parts of the job responsibilities.

To excel as an Assistant General Manager at HHM Hotels, candidates should possess a broad knowledge of hotel operations and preferably hold an associate or bachelor’s degree. The position demands strong leadership capabilities, excellent communication skills, and an analytical approach to problem-solving. Candidates must be adaptable to varying work schedules, including weekends, holidays, and alternate shifts, and be physically capable of performing duties that require standing, walking, lifting, and bending. The role offers a meaningful opportunity to contribute to a company celebrated for its commitment to excellence and employee development, providing a rewarding career pathway within the hospitality industry.