Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive base salary
Performance bonus
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Free play privileges
leadership training
Career development opportunities
Job Description
Five Star Parks & Attractions is one of the fastest-growing family entertainment platforms in the United States, featuring a dynamic portfolio of eleven distinct brands encompassing twenty-seven parks across thirteen states. The company specializes in combining casual dining with high-energy entertainment, offering experiences such as adventure ziplines, go-karts, indoor coasters, bowling, laser tag, ropes courses, arcades, and mini golf. Each location operates with multi-revenue streams including full-service kitchens and bars, retail, redemption counters, party sales, and corporate events, creating complex, high-volume environments designed to deliver fun in a safe and clean setting.
As an Assistant General Manager at Five Star Parks, you will take on a critical leadership role that goes beyond traditional restaurant management. This position is ideal for seasoned casual dining operators aiming to elevate their career by managing a multifaceted entertainment venue. You'll be entrusted with full P&L ownership that spans food, beverage, attractions, games, retail, and events. Your leadership will directly impact the success of the park, whether by running the front of house and back of house teams, coordinating with party sales and redemption staff, managing vendor relationships, or ensuring impeccable guest experiences and operational standards.
This role requires hands-on engagement with a majority of your time spent on the floor managing service delivery, coaching staff, and optimizing operational flow. Assistant General Managers will also handle strategic forecasting, scheduling, inventory control across a variety of operational departments, and financial analysis to meet and exceed performance targets. With a focus on multi-unit growth, leadership development, and brand standard adherence, you will be part of a career path designed to propel you into higher executive roles such as General Manager, Regional Director or Vice President of Operations, and beyond.
Five Star Parks offers a vibrant culture akin to top casual dining brands like Olive Garden and Dave & Buster's, but with even more components to manage and a deeper focus on a family-oriented entertainment experience. The role demands high energy, calm under pressure, and a strong commitment to maintaining safety, cleanliness, and fun—the core promises of the brand. With competitive compensation packages including base salary plus performance bonuses and comprehensive benefits, this position combines a rewarding career trajectory with personal benefits like free play privileges and leadership training opportunities.
This is not a typical restaurant role; it is an unparalleled opportunity to lead a multi-revenue entertainment complex while developing your career within a fast-growing, private-equity-backed company. If you have a passion for operational excellence, building strong teams, and delivering memorable guest experiences, Five Star Parks & Attractions is ready to welcome you as an Assistant General Manager who can take the next step in your professional journey.
As an Assistant General Manager at Five Star Parks, you will take on a critical leadership role that goes beyond traditional restaurant management. This position is ideal for seasoned casual dining operators aiming to elevate their career by managing a multifaceted entertainment venue. You'll be entrusted with full P&L ownership that spans food, beverage, attractions, games, retail, and events. Your leadership will directly impact the success of the park, whether by running the front of house and back of house teams, coordinating with party sales and redemption staff, managing vendor relationships, or ensuring impeccable guest experiences and operational standards.
This role requires hands-on engagement with a majority of your time spent on the floor managing service delivery, coaching staff, and optimizing operational flow. Assistant General Managers will also handle strategic forecasting, scheduling, inventory control across a variety of operational departments, and financial analysis to meet and exceed performance targets. With a focus on multi-unit growth, leadership development, and brand standard adherence, you will be part of a career path designed to propel you into higher executive roles such as General Manager, Regional Director or Vice President of Operations, and beyond.
Five Star Parks offers a vibrant culture akin to top casual dining brands like Olive Garden and Dave & Buster's, but with even more components to manage and a deeper focus on a family-oriented entertainment experience. The role demands high energy, calm under pressure, and a strong commitment to maintaining safety, cleanliness, and fun—the core promises of the brand. With competitive compensation packages including base salary plus performance bonuses and comprehensive benefits, this position combines a rewarding career trajectory with personal benefits like free play privileges and leadership training opportunities.
This is not a typical restaurant role; it is an unparalleled opportunity to lead a multi-revenue entertainment complex while developing your career within a fast-growing, private-equity-backed company. If you have a passion for operational excellence, building strong teams, and delivering memorable guest experiences, Five Star Parks & Attractions is ready to welcome you as an Assistant General Manager who can take the next step in your professional journey.
Job Requirements
- Bachelor's degree in business, hospitality, restaurant management or equivalent experience
- minimum five years management experience in high-volume casual dining or related eat-ertainment venues
- ServSafe Manager certification
- TIPS or state-equivalent alcohol certification
- strong financial acumen with P&L ownership
- excellent communication and interpersonal skills
- capacity to handle multiple tasks and operate in a fast-paced environment
- willingness to relocate as part of career advancement
- ability to work flexible schedules including nights, weekends, and holidays
- commitment to uphold brand standards, safety protocols, and guest experience
- proficiency with technology systems including POS, scheduling software, inventory control
- demonstrated leadership and team-building capabilities
Job Qualifications
- Five plus years as a GM or strong AGM/Senior AGM in casual dining, polished casual, family dining, fast casual, eat-ertainment, or hotel F&B
- ability to read a P&L, build a labor plan to the quarter-hour, defend a forecast, explain variance, and recall prime cost from memory
- proven leadership and team development skills with a track record of mentoring hourly staff
- strong commitment to maintaining high brand standards and operational excellence
- calm under pressure and adaptable in high-stress situations
- available to work nights, weekends, holidays, and peak seasons
- proficiency with POS systems such as Aloha, Toast, Micros, NCR
- skilled in scheduling tools like HotSchedules, 7shifts, UKG
- familiar with inventory management and Microsoft 365
- experience coaching and developing team members for promotion
- understanding of multi-revenue operational environments is desirable
Job Duties
- Own a full P&L including revenue, food and beverage costs, labor, attractions revenue per cap, games per cap, prize cost, R&M, EBITDA
- build accurate forecasts and budgets and defend variance
- partner with corporate accounting on payroll accuracy, vendor invoices, and period-end close
- manage inventory across food, beverage, retail, redemption prizes, and game cards/wristbands
- recruit, hire, onboard, and develop a salaried management team and a 40-150+ hourly crew
- run a tight meeting cadence including daily pre-shift, weekly manager meeting, monthly business review, and quarterly planning
- coach team members with specifics, praising loudly, correcting privately, and documenting everything
- build a bench of assistants for promotion within the team
- walk the floor every shift like you’re the GM and the guest at the same time
- own service recovery promptly, generously, on-brand, and on your watch
- hit secret shop scores, NPS, and Google review targets
- conduct daily walk-throughs against Safe, Clean, Fun standards and oversee weekly audits, monthly deep cleans, and quarterly safety drills
- oversee food safety (ServSafe), responsible alcohol service (TIPS or state equivalent), and attraction safety protocols
- partner with corporate Games & Amusements and Tech Services teams to keep attractions operational and profitable
- represent the park in local market engagements such as schools, leagues, chambers, youth sports, local press, and media
- collaborate with corporate Marketing and Regional Director of Sales to drive group bookings, parties, and corporate events
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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