Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Free play
Half price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) team member match
Free mental well-being platform
Job Description
Topgolf is a renowned sports entertainment company that has revolutionized how millions experience golf. Combining golf games with high-quality food and beverage services, events, and entertainment, Topgolf has created vibrant venues that attract diverse guests seeking fun and engaging social experiences. With a presence across multiple locations, Topgolf offers thriving career opportunities for individuals passionate about customer service, team leadership, and operations management. The company’s venues are dynamic, high-energy, and often high-volume, emphasizing performance, teamwork, and visible results.
Topgolf is currently seeking to hire an Assistant General Manager who will play a crucial leadership role within their venue operations. The company values leaders who proactively earn their authority through dedication and accountability every day. This role is not just supportive; it demands someone who leads with intention, constantly monitors performance metrics, fosters team engagement, and provides exceptional guest experiences. The Assistant General Manager is expected to anticipate challenges, coach staff to prevent performance decline, and embody a standard of excellence above and beyond expectation.
The Assistant General Manager position is a gateway to further leadership growth, designed for those who aspire to become a General Manager and are committed to hands-on management. This role requires a deep understanding of business operations, including sales, expense forecasting, staffing, safety, and guest satisfaction. You will oversee department managers responsible for all key business functions such as food and beverage, golf services, events, facilities, and guest experience, ensuring smooth and efficient operations. Autonomy in decision-making, accountability for venue performance, and a visible leadership presence on the floor are critical to success in this role.
In an environment characterized by high volume and guest interaction, flexibility is key. The Assistant General Manager must be available to work evenings, weekends, holidays, and extended hours during peak seasons or special events. This schedule supports the need to maintain excellent service standards and operational excellence regardless of the time or demand.
This role also requires a strong commitment to team development. The ideal candidate will coach and invest in their team, from department managers to frontline staff, to cultivate leadership skills and maintain high morale. Effective delegation, clear communication, and consistent follow-up are essential to meet operational goals. The AGM champions a culture of hospitality, using guest feedback and operational data to continuously enhance the customer experience.
Moreover, representing the Topgolf brand and engaging with the community through partnerships, special events, and local outreach is a vital part of the role, reflecting the brand’s core values of fun, teamwork, excellence, courage, and caring.
Overall, this is a demanding yet rewarding position for a dynamic leader eager to advance their career within a prominent entertainment company that values innovation, inclusion, and results.
Topgolf is currently seeking to hire an Assistant General Manager who will play a crucial leadership role within their venue operations. The company values leaders who proactively earn their authority through dedication and accountability every day. This role is not just supportive; it demands someone who leads with intention, constantly monitors performance metrics, fosters team engagement, and provides exceptional guest experiences. The Assistant General Manager is expected to anticipate challenges, coach staff to prevent performance decline, and embody a standard of excellence above and beyond expectation.
The Assistant General Manager position is a gateway to further leadership growth, designed for those who aspire to become a General Manager and are committed to hands-on management. This role requires a deep understanding of business operations, including sales, expense forecasting, staffing, safety, and guest satisfaction. You will oversee department managers responsible for all key business functions such as food and beverage, golf services, events, facilities, and guest experience, ensuring smooth and efficient operations. Autonomy in decision-making, accountability for venue performance, and a visible leadership presence on the floor are critical to success in this role.
In an environment characterized by high volume and guest interaction, flexibility is key. The Assistant General Manager must be available to work evenings, weekends, holidays, and extended hours during peak seasons or special events. This schedule supports the need to maintain excellent service standards and operational excellence regardless of the time or demand.
This role also requires a strong commitment to team development. The ideal candidate will coach and invest in their team, from department managers to frontline staff, to cultivate leadership skills and maintain high morale. Effective delegation, clear communication, and consistent follow-up are essential to meet operational goals. The AGM champions a culture of hospitality, using guest feedback and operational data to continuously enhance the customer experience.
Moreover, representing the Topgolf brand and engaging with the community through partnerships, special events, and local outreach is a vital part of the role, reflecting the brand’s core values of fun, teamwork, excellence, courage, and caring.
Overall, this is a demanding yet rewarding position for a dynamic leader eager to advance their career within a prominent entertainment company that values innovation, inclusion, and results.
Job Requirements
- Must be 21 years of age or older as required by state or local law
- 5 plus years of restaurant, hotel, or entertainment venue management experience
- At least 2 recent years as an assistant general manager or general manager in a multi-unit operation
- Ability to obtain required licenses and certifications for your location
- Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
- Ability to remain on feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
- Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
- Ability to work in varying outdoor weather conditions for extended periods, including heat, cold, and inclement weather
- Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
- Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Job Qualifications
- 5 plus years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an assistant general manager or general manager in a multi-unit operation
- Bachelor's degree in a related field preferred
- equivalent combination of education and professional experience will be considered
- Proven track record of leading multi-unit operations in a high-volume environment
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
Job Duties
- Oversee department managers and their teams in delivering best-in-class guest experiences
- Hold leaders accountable for operating standards, staffing, and guest and team safety
- Step into the GM role during absences, owning full venue accountability
- Forecast and manage sales and expenses across departments
- Leverage business metrics and trends to drive performance and maximize profitability
- Coach and develop direct reports, investing in their growth as leaders
- Drive team member engagement across all departments
- Support effective hiring, scheduling, and team building across the venue
- Delegate with clarity and follow up to ensure execution
- Stay visible on the floor and interact with guests to assess and elevate their experience
- Champion a culture of hospitality across every touchpoint
- Use guest feedback and operational data to continuously improve the experience
- Cultivate relationships with community leaders and local organizations
- Support brand-building events, partnerships, and activations
- Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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