Assistant General Manager

This job opportunity is with Johnson Hospitality, an independent franchisee that owns and operates a hotel located at 7060 S Tucson Blvd, Tucson, Arizona. This establishment operates separately from Marriott International, meaning that employment policies including hiring, compensation, discipline, and benefits are controlled solely by Johnson Hospitality. This ensures a management style and employment experience tailored specifically under the franchisee's region and leadership. The hotel belongs to the hospitality industry and offers accommodations with a focus on delivering exceptional guest service and hospitality experience in Tucson, Arizona.

The position available is for an Assistant General Manager on a full-time basis, classified under management positions. The role provides a competitive annual salary in the range of $70,000 to $77,000. As an Assistant General Manager, the candidate will assist the General Manager in driving profitability, maintaining budget compliance, and upholding operational and guest service standards across multiple hotel departments. The individual will directly supervise several departments including front office, housekeeping, sales, and engineering, ensuring that all brand standards and operational efficiencies are achieved. The role requires strong leadership capabilities, with responsibilities including hiring, training, motivating team members, developing departmental schedules, overseeing budgets and financial controls, and championing brand initiatives to ensure service excellence.

In this leadership role, the Assistant General Manager will engage in key operational and guest service functions such as monitoring guest special requests, managing online travel agency messaging platforms, optimizing room revenue, administering cash control systems, and ensuring compliance with company policies and procedures. The position also demands a proactive approach to employee morale, customer service culture, quality assurance, and safety training. Furthermore, the Assistant General Manager will take an active role in maintaining cleanliness and safety standards through frequent inspections and will lead human resource-related functions including coaching, counseling, and recruitment.

The role is integral to maintaining the high standards of the hotel and requires a hands-on leader who can participate actively in daily operations, including oversight of breakfast service and handling guest recovery interactions efficiently using the L.E.A.R.N model. The Assistant General Manager is expected to foster effective communication across departments, implement employee engagement programs, and contribute to ongoing training and development efforts. Being a part of the management team means participating in the Manager on Duty program, which includes working regular weekends to provide consistent leadership presence.

This job description highlights a dynamic and comprehensive managerial role within the hospitality industry, at a reputable hotel operated by Johnson Hospitality. It combines aspects of business acumen, people management, guest service excellence, and operational leadership, making it an exciting opportunity for candidates who seek to grow their careers in hotel management and property leadership. The full-time management position, with its competitive salary and benefits such as 401(k) matching, dental insurance, health insurance, employee discounts, paid time off, and vision insurance, represents a stable and rewarding employment opportunity in the hospitality sector.