Assistant General Manager

AC Hotels, a distinctive brand within the Marriott International portfolio, is renowned for its sophisticated style and meticulous attention to detail. Nestled at 2912 Collins Ave in Miami Beach, Florida, AC Hotels offers a modern hospitality experience that effortlessly blends contemporary design with upscale comfort. As part of the globally recognized Marriott International family, the hotel commits itself to delivering exceptional guest experiences, backed by a culture of innovation, diversity, and inclusivity. The establishment thrives on the vibrant, multicultural ethos of Miami Beach, providing guests with a refined setting for both leisure and business stays. AC Hotels emphasizes precision in every aspect—from the artful presentation of drinks to the sleek, well-curated environments—all of which together contribute to its reputation as an exemplar of modern hospitality. The brand's family members embody a global mindset coupled with a passion for detail, always striving to delight guests and improve the service experience.

The role available is a full-time Management position focused on the Rooms and Guest Services Operations category. Offering an annual salary range from $104,000 to $130,000, with eligibility for bonuses, this position is a critical leadership function within the hotel. The successful candidate will support all facets of the hotel's operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and strategic return on investment. Working closely with the General Manager, the individual will lead the team in developing and implementing property-wide strategies aimed at aligning with brand standards and exceeding guest expectations.

This role is hands-on and comprehensive, requiring an individual who not only manages day-to-day operational efficiency but also inspires a culture of excellence among staff. It involves verifying adherence to brand service strategies, maintaining operational standards, and ensuring a safe and motivating work environment in compliance with OSHA/MSDS standards. The candidate will be responsible for fostering a positive workplace culture through transparent communication, coaching, and accountability. They will also manage critical financial functions such as accounts payable, accounts receivable, payroll, and quality audits to ensure profitability and compliance.

A vital part of this management role includes directly shaping the guest experience. The candidate must demonstrate exceptional customer service skills, remain approachable, and proactively resolve concerns to uphold AC Hotels’ reputation for excellence. Additionally, the position involves active participation in sales efforts, building relationships with key customers, and contributing to revenue growth.

In terms of employee management, the role demands proactive human resources activities including thorough onboarding processes, addressing employee concerns empathetically, and promoting a diverse and inclusive workplace compliant with legal standards such as I-9 and EEO. The individual must continuously seek feedback and drive professional development within the team.

AC Hotels prides itself as an equal opportunity employer, valuing the unique talent and backgrounds of its associates. This role is ideal for an energetic, self-confident leader passionate about hospitality and dedicated to delivering not just satisfaction but memorable guest experiences that embody the brand's global standards and attention to detail.