Assistant General Manager

Johnson Hospitality is an independent franchisee that owns and operates a hotel under the Marriott International brand. While affiliated with Marriott, this franchise company operates as a separate entity and employer, managing all aspects of employment policies and practices independently. This includes hiring, firing, discipline, compensation, benefits, and general workplace operations. Johnson Hospitality is committed to delivering exceptional guest service experiences, maintaining high operational standards, and fostering a positive workplace culture. They strive to offer guests memorable stays through attentive service and well-maintained facilities, prioritizing both customer satisfaction and employee engagement.

The position of Assistant General Manager is a highly impactful role designed to support the General Manager in overseeing hotel operations across multiple departments including front office, housekeeping, sales, and engineering. The Assistant General Manager plays a critical role in driving the hotel's profitability and success by meeting or exceeding budget expectations and ensuring operational and brand standards are upheld consistently. This full-time position offers an annual salary range of $70,000 to $77,000 and includes benefits such as 401(k) with matching, dental and health insurance, vision insurance, employee discounts, and paid time off.

In this role, the Assistant General Manager assists in managing departmental teams by hiring, training, counseling, and motivating staff to perform at their best. They oversee scheduling, budget monitoring, and daily operational reporting, while also championing brand initiatives that enhance guest experience and align with the company’s values and mission. A key responsibility is to ensure guest requests are fulfilled promptly and efficiently, and to handle OTA and brand messaging platforms effectively to maximize the hotel’s revenue opportunities. This manager monitors guest service scores (GSS), develops action plans for improvement, and fosters a culture where employees prioritize attentive and anticipatory guest service. Additionally, the Assistant General Manager oversees compliance with training requirements, preventative maintenance programs, and safety protocols across the hotel.

The role demands frequent physical presence during breakfast service and regular inspections of cleanliness, sanitation, safety, and operational compliance in all departments. Leadership responsibilities extend to human resource management including coaching, counseling, discipline, recruiting, employee relations, and safety management such as workers compensation. The Assistant General Manager is also expected to participate regularly in the Manager-on-Duty (MOD) program, which includes weekend working hours, and perform any reasonable requests from management within their capability.

This position requires a proactive approach to communication using tools like the Quore platform, conducting departmental meetings, and ongoing coaching efforts to engage employees and recognize outstanding contributions. The Assistant General Manager uses the L.E.A.R.N Model to professionally handle guest recovery incidents, maintaining a friendly and welcoming demeanor at all times when interacting with guests. This role is essential for maintaining the hotel’s Quality Assurance Program compliance and ensuring exceptional experiences for both guests and employees. Overall, Johnson Hospitality seeks a dedicated leader who thrives in a dynamic hotel environment and is passionate about driving operational excellence and guest satisfaction.