Assistant General Manager

Dayton, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $21.00 - $25.00

Work Schedule

Flexible

Benefits

Medical

Dental

Vision

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Basic Life Insurance & AD&D

voluntary life insurance

Voluntary Short-term Disability

voluntary long-term disability

Critical Illness, Hospital Indemnity & Accident Plans

Pet insurance

401(k) participation after 90 days of full-time employment

paid time off (PTO)

Job Description

Ivy Hospitality, a recognized name in the hotel industry, operates with a commitment to excellence in guest service and operational performance. As an established hospitality company, Ivy Hospitality prioritizes creating memorable experiences for guests while maintaining efficient and profitable hotel operations. The company focuses on fostering a positive work environment that encourages growth, teamwork, and continuous improvement among its employees. With a dedication to inclusion and diversity, Ivy Hospitality ensures equal opportunity for all applicants and employees, upholding a strong standard of ethical employment practices. The organization actively participates in E-Verify and adheres strictly to legal hiring standards, including age requirements. The scope of Ivy Hospitality's operations spans several departments within the hotel, ranging from front desk services to housekeeping, security, and maintenance, aligning their efforts to optimize every aspect of the guest experience.

The role of Assistant General Manager (AGM) at Ivy Hospitality is pivotal in maximizing hotel operations across multiple dimensions, including guest and employee satisfaction, financial results, and revenue growth. Reporting directly to the General Manager, the AGM is charged with overseeing daily operational activities and setting a standard for courteous and efficient service throughout the hotel. This role demands close collaboration with various departments such as sales, operations, front desk, housekeeping, and maintenance to ensure seamless coordination and delivery of exceptional guest experiences. The ideal candidate will possess strong leadership skills, financial acumen, and a strategic mindset aimed at enhancing operational efficiency and profitability.

This full-time position offers an hourly wage ranging from $21.00 to $25.00, depending on the candidate’s experience and qualifications. The AGM will play a key role in motivating and developing department leaders to maintain superior service standards, while also managing budgets, staffing, and cost controls. The position involves implementing policies, overseeing safety and security protocols, managing guest feedback and complaints, and ensuring compliance with all relevant regulations. The Assistant General Manager will also manage VIP programs, guest reservations, and transactional processes related to cash and credit handling.

By joining Ivy Hospitality as an Assistant General Manager, you will be part of a dynamic leadership team committed to operational excellence and guest satisfaction. The opportunity to influence hotel strategy, improve service quality, and foster a cooperative work environment makes this role both challenging and rewarding. This position not only requires strong management skills but also a proactive approach to problem-solving and continuous improvement in the vibrant hospitality sector.

Job Requirements

High school diploma or equivalent
Experience in hotel management or related hospitality roles
Knowledge of hotel operations including front desk, housekeeping, and security
Strong leadership and interpersonal skills
Ability to understand and manage financial reports and budgets
Excellent communication skills
Ability to work flexible hours including nights, weekends, and holidays
Commitment to maintaining high service standards and safety compliance

Job Qualifications

High school diploma or equivalent
Further education in hospitality or related fields preferred
Strong understanding of budget management, cost controls, and financial statements
Excellent verbal and written communication skills
Ability to maintain a professional and welcoming demeanor in all guest interactions
Knowledge of the local area, hotel services, and facilities
Ability to work a flexible schedule, including evenings, weekends, and holidays

Job Duties

Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments
Maximize average daily rate (ADR) and occupancy levels
Collaborate with sales and operations departments to align strategies and optimize performance
Motivate, coach, and train department leaders to enhance service quality and operational efficiency
Understand financial statements and budgets, including staffing guidelines and cost controls
Implement cost-saving strategies while maintaining service standards
Guide, develop, and/or implement policies, procedures, and systems to improve business operations
Ensure that all team members, especially front desk associates, understand and anticipate guest expectations
Empower associates to satisfy guests and make decisions that enhance the guest experience
Actively solicit feedback from guests to continuously improve service
Ensure that guest complaints are promptly addressed and resolved
Ensure that associates maintain a professional appearance and a welcoming demeanor
Review incoming reservations, pre-block rooms with special requests, and coordinate with appropriate staff members
Oversee the VIP program and ensure its proper execution
Manage cash, checks, and credit card transactions, ensuring accuracy and compliance with company policies
Prepare and manage the team schedule, and reconcile room discrepancies with the executive housekeeper
Complete weekly and monthly reports as required
Attend required meetings and maintain effective communication with all departments
Manage all aspects of the safety program, including training, reporting, and incentives
Ensure compliance with local, state, and federal safety regulations
Properly handle and account for keys, and be knowledgeable of emergency procedures and security concerns
Consistently communicate performance standards to staff and build teamwork
Conduct departmental meetings and maintain a cooperative work environment
Assist in recruiting, training, and evaluating new associates
Provide ongoing coaching and support to team members, fostering a positive and productive work environment
Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures
Participate in daily hotel operations meetings and contribute to the overall hotel strategy
Perform additional duties as assigned by the general manager, supporting the overall success of hotel operations