Assistant General Manager

Arbor Lodging is a prominent hotel investment and management company with an expanding portfolio of properties across the United States, Mexico, and the Caribbean. Renowned for its robust partnerships, Arbor Lodging is an approved manager for several leading hotel brands including Marriott, Hilton, Hyatt, and IHG. The company prides itself on a proactive and holistic service ethos designed to create an environment where every guest feels warmly welcomed and genuinely supported throughout their stay. Arbor Lodging emphasizes a culture that prioritizes people, leverages data for decision-making, and drives results to ensure operational excellence and superior guest experiences.

The role of Assistant General Manager (Assistant GM) at Arbor Lodging plays a critical part in ensuring the smooth and profitable operations of the hotel. This position entails managing various key functional areas such as guest registration, night audits, guest reservations, housekeeping and laundry services, as well as food and beverage operations. The Assistant GM's primary goal is to maximize guest and associate satisfaction while driving profitability across the hotel's departments.

This leadership role involves close collaboration with the General Manager to oversee the day-to-day operations and uphold high quality standards. The Assistant GM is responsible for maximizing financial performance by anticipating market trends, developing and monitoring business and marketing plans, and actively participating in sales and marketing efforts to boost room revenue. In addition to financial oversight, the role includes managing capital improvement projects to maintain and upgrade the property’s quality and image, as well as safeguarding hotel assets.

Financial stewardship is a significant aspect of this position, with duties that include managing the property’s profit and loss (P&L) statements, balancing hotel books at the end of each period, preparing audit reports, and ensuring accounting principles such as accruals and general ledger coding are correctly applied. The Assistant GM also assists in budgeting processes and monitors expenses closely to meet operational goals and profitability targets.

On the human resources front, the Assistant GM supports the selection, training, counseling, and motivation of hourly associates to foster a positive and productive work environment. The role requires maintaining effective communication across departments to ensure smooth information flow and coordinated operations. Additionally, the Assistant GM manages vendor relationships to ensure cost-effective procurement and maintains security protocols to protect guests and the property.

Arbor Lodging seeks a proactive leader who embodies the company’s guiding principles such as integrity, accountability, kindness, and an appreciation for diversity. The Assistant GM must be a role model for associates, demonstrating a commitment to excellence and continuous improvement. This position offers competitive remuneration, an opportunity for annual salary reviews with potential increases, access to a 401k program with company match, and the possibility of additional benefits. This role is suited for experienced hospitality professionals who are eager to contribute to a dynamic, growth-oriented hotel management company that values ethical leadership and guest-centered service.