Assistant General Manager

Cinepolis USA is a distinguished luxury cinema exhibitor that aims to redefine movie-going experiences through its unique theater concepts, including "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Texas, Cinepolis USA operates 26 luxury and premium theaters across multiple states such as California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, and has ambitious plans for further expansion. The company is a proud part of Cinepolis International, recognized as the most popular movie theater exhibitor globally, which underlines its commitment to innovation, film, and hospitality on an international scale.\n\nAs a luxury cinema chain, Cinepolis USA is focused not only on presenting the latest films but also on delivering an enhanced customer experience by integrating superior food and beverage services and a refined ambiance where guests can relax in comfort. The company believes its team members are integral to this vision, offering generous employee discounts on tickets, food, and beverages, along with special recognitions for service milestones.\n\nThe position being offered is a key managerial role within the Operations Department at Cinepolis USA, reporting directly to the General Manager at the theater location. This full-time, exempt management position demands a flexible schedule of up to 50 hours per week, including evenings, weekends, and holidays, to meet operational needs and ensure business success during peak periods.\n\nThe managerial role involves assisting the General Manager in recruiting, hiring, and mentoring both hourly and exempt staff, while ensuring the team adheres to company policies and procedures. This position requires leading multiple hourly team members daily, fostering a productive, engaged, and motivated workforce. The manager will be tasked with maximizing employee retention through coaching and development, reinforcing company values, and participating actively in regional and corporate meetings and training programs.\n\nA critical aspect of the role is operational management including assigning work tasks, preparing schedules, and ensuring coverage. The manager plays a vital role in implementing company initiatives such as sales strategies and customer experience programs, while partnering with the General Manager on various projects, reporting, scheduling, and analytics to drive company goals. Responsibilities also extend to ensuring an optimal guest experience, overseeing in-seat dining service, managing safety and cleanliness standards, and proactively addressing guest feedback to improve satisfaction scores.\n\nThis position demands collaboration with technical staff such as the Regional Projectionist to handle film-related systems and maintenance issues. Additionally, the role includes financial responsibilities such as adhering to cash management processes and labor budget management for shift schedules. Overall, this management role is essential to maintaining the high standards that define Cinepolis USA's luxury brand and ensuring operational excellence and guest satisfaction at the theater level.