Assistant General Manager

Fayetteville, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,888.00 - $47,500.00

Work Schedule

Standard Hours

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee assistance program

Daily Pay access

career growth

Job Description

Hotel Management & Consulting, Inc. is a reputable hospitality management company dedicated to delivering exceptional guest experiences through excellence in hotel operations and team leadership. Based in Fayetteville, NC, the company manages a portfolio of properties with a strong focus on service quality, operational efficiency, and community engagement. Known for its performance-based culture, Hotel Management & Consulting operates with a small, efficient team of dedicated hospitality professionals who value respect for personal life, merit-based advancement, and the importance of fostering a positive workplace environment. The company offers equal employment opportunities to all employees and applicants and complies with federal, state, and local laws governing non-discrimination in employment practices. This inclusive approach ensures employees from diverse backgrounds thrive and contribute to the company’s success. The commitment to integrity, diversity, and continuous improvement drives the company’s sustained growth and excellent reputation in the hotel industry.

The role of Assistant General Manager at StudioRes in Fayetteville, NC, represents an exciting opportunity for an energetic and experienced leader passionate about hospitality and team development. This position involves supporting the General Manager in overseeing hotel operations, leading staff, and maintaining high service standards to ensure exceptional guest satisfaction. The Assistant General Manager will play a critical role in daily operational leadership, stepping in as acting General Manager when necessary, and collaborating closely with the entire team to meet and exceed company goals. The position offers a competitive salary range of $43,888 to $47,500, dependent on experience, reflecting the company’s commitment to attracting and retaining top talent. The employment is full-time and benefits-eligible, with additional offerings such as flexible daily pay access, medical, dental, and vision insurance, paid time off, and an employee assistance program.

Key duties of the Assistant General Manager include training and guiding staff, addressing performance issues, managing financial processes such as posting checks and completing labor trackers, ensuring the property is guest-ready by maintaining cleanliness and addressing guest concerns promptly, and supporting housekeeping and maintenance operations. The role also emphasizes community networking and sales and marketing initiatives to boost occupancy and build strong local relationships. The Assistant General Manager is expected to demonstrate teamwork by assisting with housekeeping tasks as needed and covering shifts to maintain uninterrupted hotel operations. Compliance with emergency procedures and security protocols is essential to safeguard guests and property.

The ideal candidate will have at least one year of leadership experience in hotel management, proficiency in computer skills, excellent communication abilities, strong organizational and problem-solving skills, and a proactive approach to managing challenges. Physical requirements include the ability to perform various tasks involving kneeling, squatting, standing, sitting, bending, twisting for long periods, and lifting up to 50 pounds occasionally. Hotel Management & Consulting’s commitment to equal opportunity and a supportive work environment ensures employees have the resources and respect needed to succeed while maintaining a healthy work-life balance. This role offers a promising career path with opportunities for growth within the company for dedicated and motivated individuals, making it an excellent choice for aspiring hospitality leaders.

Job Requirements

Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
proficient computer skills
ability to perform physical tasks involving kneeling, squatting, standing, sitting, bending, twisting for long periods
ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs

Job Qualifications

Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
proficient computer skills
strong team building skills
excellent organizational, time management, and problem-solving abilities
effective oral and written communication skills
proactive in solving problems

Job Duties

Train and provide guidance to staff
discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
provide hands-on support and guidance to ensure the team achieves outstanding results
post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
lead in-house guest sales and marketing initiatives to increase occupancy
assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
know and follow property emergency procedures and ensure the security needs of the property and guests are met
perform other duties as assigned