Assistant General Manager

Infinity Hotels operates this esteemed property located at 180 Hawley Ln, Trumbull, Connecticut, under an independent franchise agreement with Marriott International. As a franchisee, Infinity Hotels oversees all aspects of the hotel's operations, including employment policies, hiring practices, compensation, and benefits. This means that while the property follows Marriott's brand standards, the employment relationship is directly with Infinity Hotels, reflecting a commitment to localized management and personalized service. Infinity Hotels prides itself on delivering exceptional hospitality experiences, emphasizing guest satisfaction, operational excellence, and strong community relationships. The company values leadership that fosters team development and aligns with brand strategies to drive business success.

The General Manager role at this full-time, management position is crucial for the strategic leadership of the hotel property. Responsible for overseeing all operation facets, the General Manager ensures guest and employee satisfaction, robust financial performance, and efficient human resource management. This role is vital in driving sales, revenue growth, and profitability while delivering a solid return on investment for both Marriott International and the property owners. The General Manager plays a key role in implementing Marriott's brand service strategy, ensuring that all initiatives align with guest expectations, market positioning, and competitive advantage.

This position demands a proactive leader who holds the property leadership team accountable for executing strategies and fostering professional growth. The General Manager is expected to leverage Marriott's sales engines effectively and initiate independent sales activities to generate demand. Building strong relationships with property owners through transparent communication and solid business results is essential. Additionally, the role involves active community engagement, developing local partnerships with officials, businesses, and customers to enhance the hotel's brand presence and reputation.

Core competencies for the General Manager include business strategy development, staying abreast of industry trends, competitive analysis, and the creation of actionable business plans designed to maximize customer satisfaction, profitability, and market share. The General Manager must ensure that property strategies align seamlessly with Marriott's global strategic objectives. Execution of these strategies involves accountability for business outcomes, willingness to innovate, and continuous evaluation to refine business plans and improve property performance.

The sales and marketing component of the role requires close collaboration with the Sales and Marketing team to craft revenue-generating strategies. Identifying new business leads, tailoring sales approaches, and pursuing opportunities aggressively while maintaining alignment with brand strategy are key responsibilities. The role also focuses on enhancing the guest experience by leveraging Marriott's demand engines and ensuring excellent guest interaction with the sales force.

Talent management is another critical area, with the General Manager tasked with building a high-performing Executive Committee committed to improvement and positive results. Providing coaching, feedback, learning opportunities, and development plans tailored to individual strengths and career goals is essential. This includes ensuring all managers replicate these efforts within their teams, identifying staffing needs, succession planning, and optimizing work processes for peak performance.

As a brand champion, the General Manager advocates passionately for Marriott Hotels & Resorts and the JW brand. This involves maintaining consistent communication about brand goals and ensuring that the brand's promise is reflected in the guest experience. This role is well-suited for individuals with 3-5 years of Marriott leadership experience, preferably within full-service hotels, and offers competitive pay of $85,000 along with comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, 401K, and bonuses. This company is an equal opportunity employer committed to fostering diversity and inclusion.