Assistant General Manager

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $112,000.00 - $140,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

bonus eligible

Career Development

Job Description

Residence Inn by Marriott is a renowned hospitality brand under the prestigious Marriott International portfolio, known for providing exceptional long-stay accommodations with a home-away-from-home experience. Located in Chicago, Illinois, this establishment specializes in spacious suites equipped with full kitchens, catering to both business and leisure travelers seeking comfort and convenience during extended stays. Residence Inn prides itself on combining modern living conveniences with personalized service, fostering a work environment where teamwork and legendary service culture thrive. As part of Marriott International, employees benefit from inclusive workplace practices, valuing diversity and equal opportunity, with a commitment to non-discrimination and cultural inclusiveness. Marriott International's commitment to wellbeing, career development, and employee benefits makes it a preferred employer in the hospitality industry. This role is a full-time management position based at 101 E Erie St, Chicago and offers an annual salary ranging from $112,000 to $140,000 with eligibility for bonuses.

The Assistant Manager position at Residence Inn plays a pivotal role in supporting comprehensive property operations, including guest and employee satisfaction, financial oversight, human resources, sales, and revenue generation. Reporting directly to the General Manager, the Assistant Manager collaborates in developing and implementing property-wide strategies aimed at maximizing operational efficiency and delivering outstanding guest experiences. This role ensures adherence to brand standards and initiatives to meet or exceed guest expectations, while fostering key relationships with customers and participating in sales efforts. The Assistant Manager also oversees departmental teams, promoting professionalism, setting clear performance goals, and providing coaching to supervisors for continuous improvement. The position demands proactive management of financial operations, compliance with safety and regulatory requirements, and effective handling of human resource activities such as new employee orientations and maintaining hiring practices aligned with legal standards. The ideal candidate will have a strong background in guest services, front desk, housekeeping, or related areas, complemented by leadership skills that motivate teams and enhance guest loyalty. This leadership role highlights the importance of operational excellence, employee engagement, and guest-centric service in a dynamic hospitality setting, offering a rewarding opportunity for career growth within Marriott International's global network.

Job Requirements

high school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area
knowledge of OSHA/MSDS compliance
strong leadership abilities
experience in finance and accounting
proficiency in scheduling tools
excellent interpersonal skills
ability to manage and develop teams
knowledge of I-9 and EEO hiring requirements

Job Qualifications

high school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related field with 2 years experience in guest services, front desk, housekeeping, or related area
strong leadership and management skills
experience with financial management and accounting
knowledge of OSHA/MSDS and safety compliance
excellent interpersonal and communication skills
ability to motivate and lead teams
proficiency in scheduling and operational planning
customer service excellence

Job Duties

verifies that all brand standards are maintained in each area of the property
manages the operation of all property departments
promotes guarantee of fair treatment and open door policies
maintains a viable key control program
ensures current licenses and permits are maintained
provides a safe working environment compliant with OSHA/MSDS
manages finance and accounting functions including accounts payable, accounts receivable, payroll, and banking procedures
reviews financial statements and performance data to identify cost reduction and improvements
complies with corporate accounting procedures
performs annual quality audit with GM and RD
stays readily available and approachable for all employees
extends professionalism and courtesy to employees and guests
leads by example demonstrating self-confidence, energy, and enthusiasm
assists managers in scheduling to meet guest and staffing goals
sets clear performance expectations with the GM
coaches and counsels team supervisors
solicits feedback for continuous improvement
motivates staff to solve guest and employee concerns
provides excellent customer service by being available and approachable
takes proactive actions to address guest concerns
assists employees in understanding and exceeding guest expectations
ensures thorough and timely orientation of new team members
takes proactive approaches in dealing with employee concerns
ensures hiring practices comply with I-9 and EEO requirements
promotes a culturally diverse workplace
performs other duties as assigned