Assistant General Manager

Hoboken, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $29.15

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Paid holidays

flexible schedule

Job Description

New York Sports Club (NYSC) is a prominent and dynamic fitness club brand operating primarily in the Northeast of the United States. Known as your local neighborhood gym, NYSC emphasizes community, health, and wellness by offering innovative fitness programs and employing knowledgeable staff dedicated to helping members achieve their fitness goals. The company’s mission to "Improve Lives Through Fitness" showcases its commitment to fostering positive change and personal connections through physical health and wellness. NYSC maintains a trusted reputation, grounded in integrity, high-quality service, and effective fitness results for its diverse membership base.

NYSC employs a family of brands that together strive to provide an inclusive and motivating environment for members of all fitness levels. The locations are equipped with modern workout equipment, group classes, personal training, and nutrition guidance, all designed to help members maximize their health potential. Employees at NYSC are valued as integral contributors to the brand’s success, as they constantly model and promote the company’s values and guiding principles.

This role is for the Assistant General Manager (AGM) position, a critical operational leader within the NYSC structure. Reporting to the General Manager (GM), the AGM helps ensure the smooth and profitable operation of the club by focusing on revenue growth through increased membership, higher average dues, and ancillary income enhancement. Although the AGM doesn’t have direct reports, they work closely alongside various staff and coordinate employee development with the GM. The AGM plays an essential role in supporting daily business operations, including managing profit and loss, overseeing customer service, and fostering a results-driven culture.

The Assistant General Manager is a full-time, non-exempt role that requires a mix of leadership, sales, customer service, and operational skills to succeed. They facilitate employee recruitment, training, and onboarding to maintain a high-performing team empowered to meet sales and service goals. They also handle employee performance reviews and help coach team members to continually improve. In partnership with the GM, they analyze sales data, develop strategies to increase memberships and revenue, and uphold a safe and inviting gym environment. The AGM also steps in to lead club meetings, represent management during the GM’s absence, and ensure policies and procedures are followed consistently.

This position demands excellent business acumen, a proactive approach to customer service, strong communication skills, and the ability to manage multiple priorities effectively. The AGM is expected to engage actively with both employees and members, fostering a culture of accountability, growth, and community connection. Furthermore, knowledge of profit and loss management, sales strategy, and operational best practices is critical for success in this role.

NYSC emphasizes work-life balance with a prescribed rotating schedule that includes day, night, weekend, and holiday shifts. The Assistant General Manager position offers opportunities for career development within a well-established company known for its commitment to employee growth and fitness industry excellence. Candidates passionate about fitness and leadership will find this role both challenging and rewarding in a supportive and forward-thinking environment.

Job Requirements

2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment
ability to handle challenging member issues with patience and professionalism
child and adult AED/CPR certified
ability to work days, nights, holidays, and weekends
ability to lift up to 20 pounds with or without accommodations
must work rotating A Week / B Week schedule
ability to consistently work assigned days and hours
excellent communication and leadership skills
comfortable using CRM, LMS, UKG Ready, and Microsoft Office preferred
ability to work independently and manage multiple tasks
high school diploma minimum
willingness to follow company policies and procedures

Job Qualifications

2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment
bachelor’s degree in business, sales, marketing, finance, or related field preferred but not necessary
experience with profit and loss management, revenue generation, staffing, recruiting, employee onboarding, retention, and development
excellent business acumen including supervisory, leadership, analytical, decision-making, and problem-solving skills
proven negotiation skills
superior managerial, communication, and interpersonal skills with an emphasis on English
highly organized with detail orientation and proven follow-up skills
ability to work independently, prioritize responsibilities, and multitask
excellent math skills for data analysis and profit and loss statements
knowledge of company products and competitors
Child and Adult AED/CPR certified
experience with CRM, LMS, UKG Ready, and Microsoft Office is a plus
comfortable leading outreach and referral activities
successful team environment record

Job Duties

Hold yourself and your team accountable to high standards of operational excellence
support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators
assist in the assessment of employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development
ability to have courageous conversations while handling the discipline of employees as needed and in accordance with company policy
develop and establish rapport with fellow employees utilizing a situational leadership mentality
support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT), through reviewing operational reports and records, and monitoring club profitability
work with GM to review and analyze club sales on a daily/weekly/monthly basis
use data to project sales, determine profitability, and set revenue/retention goals
own the recruitment, training, and development of qualified club personnel to a standard of excellence in conjunction with the GM
onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success
create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey
lead by example by spending time on the floor interacting positively and engaging with employees, members, and guests
confirm that Member Experience Walkthroughs (MEW) and Figure 8’s are completed daily to ensure all customer-facing issues are dealt with timely
schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes in the absence of the GM
inspect clubs to ensure that adequate security exists and facilities comply with safety and environmental codes
support the GM to increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service
drive membership sales to exceed last year’s results and achieve targets
resolve customer complaints by providing customer service-focused solutions in a timely manner
maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies
work with the GM to resolve issues that affect service, efficiency, and productivity of the club