Assistant General Manager

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,000.00 - $50,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Career development opportunities

Job Description

This job opportunity is with a well-established restaurant that focuses on delivering excellent dining experiences through quality food and customer service. The company prides itself on maintaining a supportive and efficient work environment where team collaboration and leadership are highly valued. With a strong commitment to operational excellence, the restaurant has a reputation for maintaining high standards in guest service, cleanliness, safety, and employee development. Situated in a dynamic hospitality sector, this establishment offers employees a chance to grow their skills and contribute to a reputable brand dedicated to customer satisfaction and operational efficiency.

The Assistant Manager position plays a crucial role in supporting the Assistant General Manager and General Manager in the day-to-day management and smooth running of the restaurant. This role requires a versatile approach where leadership, management, and organizational skills are employed to supervise and motivate team members. The Assistant Manager is responsible for ensuring all duties are performed effectively and in compliance with company policies, especially in areas concerning food safety, guest service, and employee conduct. The role is inherently hands-on, necessitating involvement in everything from scheduling and training to guest interaction and operational oversight.

This position demands someone who is not only performance-driven but also capable of creating a positive work atmosphere that promotes teamwork and productivity. They serve as a direct line of communication between the restaurant management team and the frontline staff, ensuring clear and timely dissemination of information and swift resolution of any operational or interpersonal issues. The Assistant Manager also plays a hands-on role in maintaining restaurant cleanliness and safety, overseeing proper food handling, and adhering to uniform policies.

Administrative responsibilities are also a significant part of this role, including completing required paperwork, conducting operational checks, and assisting in the planning and execution of daily routines. In addition, the position involves training new and current team members, managing shift schedules, and monitoring attendance and performance to uphold the company’s standards and ambitions. This is a full-time role designed for a motivated individual ready to contribute to and grow within a respected restaurant environment, with opportunities for development alongside experienced management staff.

Job Requirements

High school diploma or equivalent
prior experience in a supervisory or assistant management role in the restaurant industry
understanding of company policy and safety regulations
ability to work flexible hours including evenings and weekends
strong leadership and communication skills
physical ability to stand for extended periods and handle restaurant operations tasks
willingness to enforce company policies and standards
attention to detail and problem-solving skills

Job Qualifications

Experience in restaurant management or supervisory roles
knowledge of food safety and sanitation standards
excellent communication and interpersonal skills
ability to train and develop team members
proficiency with scheduling and attendance monitoring
strong organizational and multitasking abilities
leadership skills to motivate and manage diverse teams
ability to handle customer complaints professionally
familiarity with using kitchen machinery and equipment
basic administrative skills for completing paperwork and reports

Job Duties

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
communicate to their immediate Supervisor when additional training guidance and practice is needed
effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
organize shift schedules for Team Members and monitor attendance, tardiness, and time off
assign duties to specific Team Members based on role and skill level
understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
ensure Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
handle Guests concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
are performance-oriented and performance driven
understand performance expectations and are aware of performance results
provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues
train new and current Team Members
assist the Assistant General Manager & General Manager as directed
effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
complete all required administrative duties and daily paperwork including required checklists
supervise and perform closing and/or opening activities as directed by the Restaurant Management Team
establish an environment of trust to ensure honest, open, and direct communication
role model and set a positive example for the entire Team in all aspects of business and personnel practices
follows all company guidelines for food and cash controls
follows all cost control guidelines to maintain and minimize Restaurant costs
properly uses all products, supplies, and equipment facilities
communicate effectively with Shift Leaders, Team Members and Management to resolve any interpersonal issues as needed