Assistant General Manager

Marriott International is a renowned global hospitality company known for its commitment to exceptional service and diverse portfolio of brands. One of its distinguished brands, Residence Inn by Marriott, specializes in providing guests with spacious suites equipped with full kitchens, ideal for long stays. This brand emphasizes a culture of service with a human touch, catering to business and leisure travelers alike. Residence Inn strives to create an environment where guests can thrive during extended stays, meeting their unique needs with comfort and personalized attention. The company values teamwork, diversity, and career growth, offering an inclusive workplace where associates' unique backgrounds and talents are celebrated. Marriott International stands firmly as an equal opportunity employer, committed to non-discrimination and fostering a culturally diverse workforce.

The role being offered is a full-time management position based at the Costa Mesa, California location of Residence Inn by Marriott. This position commands an annual pay range of $72,000 to $88,000 and is bonus eligible, reflecting the importance of the leadership responsibilities involved. Reporting directly to the General Manager, this role is crucial in supporting all aspects of the property's operations, including guest and employee satisfaction, human resources, financial performance, and sales and revenue generation. The manager will assist in developing and implementing strategies across the property, ensuring these align with brand standards that aim to exceed guest expectations consistently.

The position requires managing various departments within the property, including guest services, front desk, and housekeeping, and maintaining strict adherence to operational and financial guidelines. The manager must oversee the financial management of the property, including accounts payable, accounts receivable, payroll, and banking procedures, while also scrutinizing financial statements and sales reports to identify areas for improvement. Maintaining a safe working environment compliant with OSHA standards, ensuring up-to-date licenses and permits, and implementing key control programs are also vital responsibilities.

A significant aspect of this role involves leading and developing departmental teams. The manager is expected to cultivate a supportive, professional atmosphere by being approachable and available for all employees, leading by example, and reinforcing clear performance expectations. They must assist supervisors with coaching and counseling, manage scheduling to ensure staffing meets guest needs, and promote open communication and continual feedback.

Guest experience management is another core responsibility. The manager must ensure professionalism and courtesy are extended to guests at all times, motivating staff to resolve guest and employee issues proactively and effectively. Understanding and exceeding guests' evolving needs is a key focus, requiring the manager to be approachable and active in delivering exceptional customer service.

In human resources activities, the manager ensures thorough and timely employee orientations, adherence to hiring practices compliant with regulatory standards such as I-9 and EEO, and fosters a culturally diverse workplace. Addressing employee concerns proactively and supporting the overall well-being of the team are critical parts of the role.

Ultimately, this management role at Residence Inn by Marriott offers a dynamic and rewarding opportunity for a professional dedicated to excellence in hospitality. It allows for significant influence on operational success and guest satisfaction while promoting personal growth within one of the world’s leading hotel companies. Candidates stepping into this role will join a vibrant, supportive global team where they can do their best work, begin their purpose, belong, and become the best version of themselves.