Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,000.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Paid Time Off
401K Matching
Wellness Support
life and disability coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a premier hospitality company dedicated to delivering exceptional guest experiences across its portfolio of hotels. With a commitment to excellence and a focus on sustainable growth, Stonebridge has established itself as a leader in the hospitality industry. The company prides itself on fostering a supportive and inclusive work environment that values collaboration, innovation, and continuous improvement. Their properties are known for combining modern amenities with personalized service, creating memorable stays for every guest. As a company, Stonebridge invests in employee development and offers comprehensive benefits, making it an employer of choice in the hotel management sector.
The role of Assistant General Manager at Stonebridge in Garden Grove, California, is a full-time, exempt position with a competitive salary range of $75,000 to $80,000 annually. This key leadership role reports directly to the General Manager and is responsible for supporting the overall management and operational functions of the hotel. The Assistant General Manager will focus primarily on front-of-house and housekeeping operations, ensuring the smooth day-to-day running of these essential departments.
This position demands a seasoned individual who can effectively oversee hotel operations, elevate guest satisfaction, and maintain financial and operational performance in alignment with company standards. The Assistant General Manager will provide leadership to property team members, guiding them to deliver excellent service and uphold the hotel’s reputation locally and within the broader hospitality market. Critical responsibilities include collaborating with the Revenue Management Department to analyze market trends and optimize occupancy and pricing strategies. Additionally, the role involves supporting sales efforts by ensuring front office and reservation staff are well-versed in rate structures and revenue management techniques.
In this role, the Assistant General Manager will play an integral part in training and motivating front desk staff, as well as ensuring compliance with company policies on cash handling, payroll, and guest services. They will assist with the annual budget preparation, adjusting controllable expenses to maintain profitability, and handling recruitment and performance management to build a motivated, high-performing team. Operational oversight will also extend to maintaining the physical condition of the hotel, including maintenance coordination and quality control.
The position requires a leader with strong communication and organizational skills who can make data-driven decisions, resolve guest issues promptly, and foster a culture of excellence. The ideal candidate will bring experience in revenue management, financial analysis, and hotel operational leadership, particularly within front office or rooms division functions. This role offers the opportunity to contribute directly to the success of a respected hospitality brand while advancing one’s career within an inclusive and dynamic work environment.
The role of Assistant General Manager at Stonebridge in Garden Grove, California, is a full-time, exempt position with a competitive salary range of $75,000 to $80,000 annually. This key leadership role reports directly to the General Manager and is responsible for supporting the overall management and operational functions of the hotel. The Assistant General Manager will focus primarily on front-of-house and housekeeping operations, ensuring the smooth day-to-day running of these essential departments.
This position demands a seasoned individual who can effectively oversee hotel operations, elevate guest satisfaction, and maintain financial and operational performance in alignment with company standards. The Assistant General Manager will provide leadership to property team members, guiding them to deliver excellent service and uphold the hotel’s reputation locally and within the broader hospitality market. Critical responsibilities include collaborating with the Revenue Management Department to analyze market trends and optimize occupancy and pricing strategies. Additionally, the role involves supporting sales efforts by ensuring front office and reservation staff are well-versed in rate structures and revenue management techniques.
In this role, the Assistant General Manager will play an integral part in training and motivating front desk staff, as well as ensuring compliance with company policies on cash handling, payroll, and guest services. They will assist with the annual budget preparation, adjusting controllable expenses to maintain profitability, and handling recruitment and performance management to build a motivated, high-performing team. Operational oversight will also extend to maintaining the physical condition of the hotel, including maintenance coordination and quality control.
The position requires a leader with strong communication and organizational skills who can make data-driven decisions, resolve guest issues promptly, and foster a culture of excellence. The ideal candidate will bring experience in revenue management, financial analysis, and hotel operational leadership, particularly within front office or rooms division functions. This role offers the opportunity to contribute directly to the success of a respected hospitality brand while advancing one’s career within an inclusive and dynamic work environment.
Job Requirements
- Bachelor's degree in hotel/restaurant management business or a related field or equivalent experience
- 3-5 years of experience in hotel management preferably with a focus on front-of-house or rooms division operations
- Strong knowledge of revenue management financial analysis and budgeting
- Proficiency in property management systems and Microsoft Office Word Excel PowerPoint
- Excellent communication and leadership skills to manage staff and interact with guests
- Ability to make data-driven decisions adjust strategies to improve performance and resolve guest issues effectively
- Experience in recruitment staff training and performance management
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Must be able to sit stand and walk for extended periods while overseeing hotel operations
- Must be able to lift and carry objects up to 20 lbs occasionally
- Flexible schedule including availability for evenings weekends and holidays as required
Job Qualifications
- Bachelor's degree in Hotel/Restaurant Management Business or a related field or equivalent experience
- 3-5 years of experience in hotel management preferably with a focus on front-of-house or rooms division operations
- Strong knowledge of revenue management financial analysis and budgeting
- Proficiency in property management systems and Microsoft Office Word Excel PowerPoint
- Excellent communication and leadership skills to manage staff and interact with guests
- Ability to make data-driven decisions adjust strategies to improve performance and resolve guest issues effectively
- Experience in recruitment staff training and performance management
- Strong organizational skills with the ability to manage multiple tasks and priorities
Job Duties
- Assist the General Manager in overseeing hotel operations focusing on front-of-house and housekeeping departments
- Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates
- Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures
- Train and motivate front desk staff to perform front office operations revenue management tasks and customer service protocols
- Help produce the annual budget and forecast changes in operating expenses and labor costs
- Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins
- Administer company policies for cash handling accounts payable accounts receivable and payroll in the General Manager's absence
- Train staff to deliver guest services in line with company standards and address guest complaints directly
- Manage guest loyalty programs and ensure compliance with franchise or company policies
- Recruit select and motivate associates providing leadership and guidance to maintain high levels of guest service
- Assist in managing the hotel's physical condition including maintenance and quality control programs
- Collaborate with the General Manager to address operational challenges and develop strategies for improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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