Assistant General Manager

Arbor Lodging is a prominent hotel investment and management company known for its expansive portfolio that spans across the United States, Mexico, and the Caribbean. With a reputable track record, the company has secured partnerships and is an approved manager for prestigious hotel brands including Marriott, Hilton, Hyatt, and IHG. Arbor Lodging prides itself on a proactive and holistic service ethos designed to create environments where guests are genuinely welcomed and supported at every interaction. The company culture is distinctly people-focused, data-driven, and results-oriented, emphasizing growth, development, and progression within its properties.

The Assistant General Manager (GM) position at Arbor Lodging is a dynamic leadership role centered on managing key functional areas such as guest registration, night audits, guest reservations, housekeeping/laundry, and food and beverage services. This role is crucial to ensuring exceptional guest and associate satisfaction while maximizing hotel profitability. The Assistant GM works closely with the General Manager to oversee day-to-day hotel operations, aligning operational goals with financial objectives.

Responsibilities include managing financial operations, maximizing room revenue by anticipating market shifts, and supporting the development of business plans and budgets that steer the hotel's profitability and operational success. The position requires building and maintaining strong guest relationships, monitoring satisfaction levels, and coordinating capital improvement projects to maintain or elevate property standards and protect assets.

This role also involves detailed oversight of the property’s profit and loss (P&L) statements, ensuring accounting principles are correctly applied by the property Controller, and actively participating in hiring, training, and motivating hourly associates. The Assistant GM plays an integral part in monitoring departmental expenses, contributing to revenue programs that optimize room occupancy, average daily rate, and RevPAR objectives. Additional duties include balancing hotel books, preparing audit reports, managing vendor relationships, upholding security requirements, and facilitating effective communication among departments.

Arbor Lodging is committed to upholding its Five Guiding Principles that shape its operational and cultural approach: doing the right thing with integrity, leading with heart through kindness and hospitality, being accountable by taking ownership and delivering results, aiming higher to exceed expectations and pursue innovative change, and celebrating differences by embracing diversity and respecting individual opinions. The company fosters a supportive environment that encourages professional growth and equal employment opportunities in compliance with federal, state, and local non-discrimination laws.

The Assistant GM role is ideal for experienced hospitality professionals seeking to advance their careers within a respected and thriving hotel management company that values leadership, accountability, innovation, and diversity. Arbor Lodging offers competitive salaries with annual review and increase potential, a 401k program with company match, and additional benefits to support employee well-being and job satisfaction.