Assistant General Manager

HMSHost is a global leader in the hospitality industry, specializing in airport food and beverage services, retail, and concessions. With a solid reputation for offering high-quality dining and shopping experiences to millions of travelers worldwide, HMSHost operates numerous locations across airports and travel venues. The company is committed to delivering exceptional service, fostering a positive work environment, and providing competitive wages and robust benefits to its employees. Their culture is one of engagement, appreciation, caring, and inclusion, where managers act as coach leaders nurturing teams to thrive and succeed. HMSHost values reliability, integrity, and a strong team spirit, combined with a passion for hospitality and customer service. They provide ample training, career advancement opportunities, and a fun workplace atmosphere that enables associates to grow and be the best version of themselves.

The Assistant General Manager (AGM) role at HMSHost is a pivotal position within the company’s restaurant management team. The AGM works closely under the guidance of the General Manager (GM) or other senior leadership to oversee daily operations, ensuring that the restaurant meets and maintains high standards of cleanliness, staffing, and service quality. This role involves tactical execution of complex restaurant management operations in Quick Service Restaurants (QSR), Casual Dining, or similar foodservice establishments. The AGM is responsible for completing daily checklists, managing associates, and ensuring operational compliance across all functions such as health and safety, cash handling, and customer service.

The AGM position requires strong leadership skills to supervise associates effectively, conduct interviews, make hiring and promotional decisions, and promote the company as an employer of choice within the community. They utilize financial and operational data to monitor performance and adjust staffing and resources accordingly. The AGM also plays a critical role in implementing company policies on diversity and inclusion, adult beverage service, employee break schedules, and safety standards. Practical tasks such as ordering supplies, handling cash, maintaining inventory, and resolving customer or associate concerns are also key parts of the responsibilities. This is an exempt role under the Fair Labor Standards Act and typically requires working varied and rotating schedules, including openings, busy periods, and closings, to ensure smooth restaurant operations at all times.

Compensation for this role ranges from $67,409 to $74,899 per year, reflecting the essential nature of this managerial position. HMSHost further supports the AGM through comprehensive benefits including health, dental, and vision insurance; paid time off; holiday pay; meal and transportation benefits; a 401(k) plan with company match; life insurance; tuition reimbursement; an employee assistance program; and career development opportunities. With a strong emphasis on coaching and supporting their managers, HMSHost fosters an environment where AGMs can develop their leadership skills while having fun and making a tangible difference within their teams and the customer experience.