Assistant General Manager

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $175,000.00 - $190,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

HRA reimbursement

Life insurance

short-term disability

long-term disability

Paid Time Off

Employee Meals

Pro Shop discounts

Job Description

Ridglea Country Club is a prestigious private club committed to delivering a world-class experience to its members and guests. Known as one of the leading private clubs in the country, Ridglea is dedicated to fostering a welcoming and friendly atmosphere where excellence is the norm. The Club prides itself on providing an environment that values the goals and well-being of its team members and their families, making it a premier employer of choice in the hospitality industry. The Club’s dedication to gracious hospitality and exceptional service is deeply embedded in its culture and reflected in every interaction with members and guests.

The Assistant General Manager (AGM) at Ridglea Country Club plays a vital leadership role, supporting the General Manager/Chief Operating Officer (GM/COO) in the day-to-day operations of the Club. Serving as the GM’s right hand, the AGM oversees various departments such as food and beverage, banquets and events, youth programs, pool, fitness, maintenance, housekeeping, and member services, ensuring seamless operations and maintenance of the highest standards. This role demands a dynamic and hands-on leader with extensive experience in hospitality, food and beverage management, and staff leadership. The AGM is responsible for delivering an exceptional member experience by upholding the Club’s rich traditions and high standards of service.

Additionally, the AGM assumes complete operational responsibility for the Club in the absence of the GM/COO, ensuring continuity in service quality, decision-making, and management. The position involves active leadership in culture-building, member and guest relations, financial oversight, strategic planning, and governance. The AGM is expected to maintain high visibility throughout Club operations, engage personally with members to build lasting relationships, and model professionalism and warmth in every aspect of service delivery.

The role also involves collaboration with an executive management team that includes directors of various departments and partnership with the Human Resources department to manage staffing strategies, including recruitment, onboarding, retention, and performance development. The AGM champions a cohesive and high-performing team culture founded on accountability, mutual respect, and shared commitment to excellence.

Financially, the AGM assists with budget preparation, expense monitoring, inventory management, and compliance with laws and regulations. The Assistant General Manager participates in strategic planning initiatives alongside the GM/COO and provides crucial insights to the Board of Directors and various committees, supporting the Club’s long-term vision and day-to-day governance.

Ridglea Country Club offers a competitive salary ranging from $175,000 to $190,000 plus a performance bonus. This position provides a unique opportunity for an experienced hospitality professional passionate about the private club industry to grow and excel in a prestigious environment that values leadership, integrity, and member-centric service. Joining Ridglea means becoming part of a dedicated team committed to excellence and a culture where hospitality is truly celebrated.

Job Requirements

Bachelor’s degree or equivalent experience
Minimum 5-7 years progressive private club or luxury hospitality management experience
Certified Club Manager (CCM) preferred or commitment to obtain
Current CMAA membership
Supervisory or management experience in food and beverage operations
Strong communication and leadership skills
Ability to oversee multiple departments and operations
Proficient in budgeting and financial practices
Exceptional member service and interpersonal skills
Willingness to work flexible hours including weekends and holidays

Job Qualifications

Bachelor’s degree in hospitality management or a related field or minimum of 5-7 years of progressive experience in private club management, luxury hospitality, or a related field
Certified Club Manager (CCM) designation preferred or demonstrated active commitment to obtaining it
current CMAA membership required
Demonstrated experience in a supervisory or management role with strong background in food and beverage operations
Proven leader with track record of motivating teams and executing operations at a premier-club level
Strengths in communication, team development, training, organization, budgeting, and financial management
Hospitality-first mindset with genuine passion for the private club industry and member experience
Strategic thinker with business acumen and operational instincts to serve as true partner to the General Manager/COO
Honest, optimistic, and collaborative with integrity, energy, and professionalism

Job Duties

Maintain a high-visibility presence throughout all Club operations, facilities, and events
engage with members daily and cultivate genuine, lasting relationships
Model and reinforce a Club culture grounded in warmth, professionalism, and member-first service
Champion the member experience across all amenities and touchpoints
Foster meaningful emotional connections with members and employees
Oversee all day-to-day clubhouse operations including food and beverage, banquets and events, youth, pool, fitness, maintenance, housekeeping, and member services
Ensure all facilities and amenities are maintained to the highest standards of cleanliness, safety, and functionality
Implement and enforce club policies, procedures, and service standards
Work closely with department heads to ensure seamless inter-departmental collaboration and efficient operations
Assume full operational responsibility for the Club in the General Manager’s absence
Maintain active membership in the Club Management Association of America and other relevant professional organizations
Lead and support an executive management team spanning multiple departments
Foster a cohesive, high-performing management culture built on accountability and collaboration
Champion increased alignment and collaboration across all departments
Support staffing strategy including recruitment, onboarding, retention, and performance development
Work with department heads to supervise, schedule, and direct Club employees
Motivate and inspire Team Members to exceed expectations
Serve as a visible and accessible presence for members and guests
Proactively address and resolve member complaints and concerns
Collaborate with GM/COO and department heads to develop new programs and initiatives
Maintain awareness of member needs and preferences
Assist in preparation, management, and control of the club's budgets
Monitor departmental budgets and expenses
Oversee inventory management and purchasing
Review and analyze financial reports
Ensure compliance with laws and regulations
Partner in Club-wide strategic planning
Attend and participate in Board and committee meetings
Provide reports and insights to support decision-making
Lead and manage special projects and capital improvements as directed