Assistant General Manager

Fitness 19 is a prominent fitness club brand known for its commitment to providing quality fitness experiences and fostering a welcoming community atmosphere. Established with the goal of making fitness accessible and enjoyable for all, Fitness 19 operates multiple clubs that emphasize member satisfaction, clean and safe environments, and supportive team member relations. The company values a customer-centric approach, focusing on inclusive fitness programs and superior service to help members achieve their health and wellness goals. Employing a diverse team, Fitness 19 encourages professional growth and development while maintaining a culture that promotes engagement, accountability, and mutual respect among staff and members alike.

The role of the Assistant General Manager (AGM) at Fitness 19 is a critical leadership position responsible for ensuring that all membership, fitness, service, and related club functions operate efficiently to deliver the best possible member experience and foster a positive team member environment. The AGM plays a vital role in maintaining and operating the club to achieve financial success by recruiting, hiring, training, and developing a diverse, high-performing team aligned with company goals and values. The position is full-time and includes compensation from $17.00 per hour, enhanced with commissions and bonuses.

As the key leader supporting the General Manager, the AGM upholds and communicates company standards, manages club cleanliness and maintenance, and promotes a culture of exceptional service. The Assistant General Manager holds primary accountability for the club experience from both a member and employee perspective. Duties include managing schedules, ensuring compliance with labor laws and workplace standards, and overseeing vendor relationships. The AGM also leads sales initiatives, including membership, retail, and personal training sales, and supports team members' professional development through training and coaching.

Beyond operational oversight, the AGM is responsible for planning by setting monthly goals for membership, fitness, service, and employee performance, as well as providing regular performance progress reports. Establishing an enjoyable, safe, and community-focused club culture that drives member satisfaction and profitability is paramount. The AGM acts as a role model for service excellence and swiftly resolves escalated member concerns to maintain high satisfaction levels. This position requires flexibility with working varied schedules, including extended days, nights, weekends, and holidays to meet club needs effectively.

Overall, the Assistant General Manager position at Fitness 19 offers an engaging and dynamic opportunity for a motivated leader with a passion for the fitness industry and operational excellence. The role combines hands-on management, customer service leadership, financial accountability, and team development in a fast-paced, member-oriented environment. Fitness 19 supports its employees with valuable benefits like employee discounts and paid training opportunities, reinforcing its commitment to workforce enrichment and professional growth. This role is ideal for individuals looking to advance their management career within a reputable and growing fitness organization.