Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $25.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
performance bonuses
Career Development
Job Description
Highgate is a premier real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Established with a visionary approach that has spanned over 30 years, Highgate has cemented its reputation as an innovator within the hospitality industry. This forward-thinking company offers expert guidance across every phase of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate’s diverse portfolio encompasses bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary programming and digital expertise. The company leverages industry-leading revenue management tools to accurately identify and predict market dynamics, thereby driving outperformance and maximizing asset value. With an executive team composed of seasoned hospitality leaders and offices strategically positioned worldwide, Highgate is a trusted partner to top ownership groups and major hotel brands. Comprehensive details about the company can be found at www.highgate.com.
The Assistant General Manager position at Residence Inn Salem (640 Hawthorne Avenue, SE, Salem, OR 97301) plays a critical role in overseeing hotel operations to ensure profitability, guest satisfaction, and employee development, while maintaining the integrity and standards of the property. This role involves frequent interaction with operating departments daily, adjusting operational strategies as necessary alongside department heads. The Assistant General Manager conducts weekly staff meetings that include training as per Highgate’s standards and reviews sales and operational efforts to align with company goals.
This role mandates overseeing financial reviews and ensuring compliance with budgeted productivity levels and accounting procedures. The Assistant General Manager is also responsible for fostering the development of managers through corporate-sponsored training and competency development programs, contributing to the talent pipeline within the organization. Additionally, the position requires active participation in management on duty (M.O.D.) coverage, direct monitoring of management trainees, and strict adherence to Highgate’s policies and procedures. The Assistant General Manager also assists with the budget process, ensures consistent training across departments, and promotes a team-oriented work environment centered around outstanding guest service.
Regular inspections and direct involvement in the physical maintenance of the property are key components of the role, complemented by overseeing timely invoice processing and ensuring accurate financial documentation is submitted per month. The assistant general manager is also charged with maintaining high standards of employee conduct to ensure courteous and efficient guest and colleague interactions. Financial forecasting, conducting management interviews, administering performance appraisals, and enforcing counseling and disciplinary protocols are crucial responsibilities that sustain operational excellence.
Beyond financial and operational oversight, this position involves engaging with clients and potential customers on-property to assist sales efforts, maintaining visibility in guest areas during peak hours, and ensuring the security and proper handling of hotel safes and monthly audits. The Assistant General Manager plays an essential role in monthly credit meetings and actively supports credit and collection policies. This position demands a commitment to maintaining fairness and equity as defined by Highgate’s standards. Ultimately, the Assistant General Manager is instrumental in driving the success of the hotel through leadership, operational expertise, and commitment to exceptional guest and staff experiences. This employment is a challenging yet rewarding career opportunity within a global hospitality leader with a competitive yearly salary structure and extensive corporate support.
The Assistant General Manager position at Residence Inn Salem (640 Hawthorne Avenue, SE, Salem, OR 97301) plays a critical role in overseeing hotel operations to ensure profitability, guest satisfaction, and employee development, while maintaining the integrity and standards of the property. This role involves frequent interaction with operating departments daily, adjusting operational strategies as necessary alongside department heads. The Assistant General Manager conducts weekly staff meetings that include training as per Highgate’s standards and reviews sales and operational efforts to align with company goals.
This role mandates overseeing financial reviews and ensuring compliance with budgeted productivity levels and accounting procedures. The Assistant General Manager is also responsible for fostering the development of managers through corporate-sponsored training and competency development programs, contributing to the talent pipeline within the organization. Additionally, the position requires active participation in management on duty (M.O.D.) coverage, direct monitoring of management trainees, and strict adherence to Highgate’s policies and procedures. The Assistant General Manager also assists with the budget process, ensures consistent training across departments, and promotes a team-oriented work environment centered around outstanding guest service.
Regular inspections and direct involvement in the physical maintenance of the property are key components of the role, complemented by overseeing timely invoice processing and ensuring accurate financial documentation is submitted per month. The assistant general manager is also charged with maintaining high standards of employee conduct to ensure courteous and efficient guest and colleague interactions. Financial forecasting, conducting management interviews, administering performance appraisals, and enforcing counseling and disciplinary protocols are crucial responsibilities that sustain operational excellence.
Beyond financial and operational oversight, this position involves engaging with clients and potential customers on-property to assist sales efforts, maintaining visibility in guest areas during peak hours, and ensuring the security and proper handling of hotel safes and monthly audits. The Assistant General Manager plays an essential role in monthly credit meetings and actively supports credit and collection policies. This position demands a commitment to maintaining fairness and equity as defined by Highgate’s standards. Ultimately, the Assistant General Manager is instrumental in driving the success of the hotel through leadership, operational expertise, and commitment to exceptional guest and staff experiences. This employment is a challenging yet rewarding career opportunity within a global hospitality leader with a competitive yearly salary structure and extensive corporate support.
Job Requirements
- At least 5-6 years progressive experience in a hotel
- bachelor’s degree preferred
- ability to work long hours sometimes
- maintain warm and friendly demeanor at all times
- effective communication both verbal and written with all employees and guests
- effective listening and clarifying concerns
- multitasking and prioritizing functions to meet deadlines
- attentive friendly courteous and service-oriented manner
- attend all required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance per scheduling needs
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with Highgate standards and regulations
- maximize productivity efforts and assist in solution implementation
- handle problems effectively anticipating and solving as necessary
- understand and evaluate complex information from various sources
- maintain confidentiality
- capable of light work lifting up to 20 pounds occasionally and 10 pounds frequently
- perform other duties as requested by management
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s Degree preferred
- effective verbal and written communication skills with all levels of employees and guests
- ability to listen understand and clarify concerns
- multitask and prioritize departmental functions
- service-oriented approach with guests and employees
- experience in conducting training and meetings
- effective problem-solving skills
- ability to understand and evaluate complex information and data
- maintain confidentiality of information
- comply with company standards and policies
- effective leadership and coaching skills
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- conduct weekly staff meetings including weekly training sessions and review sales and operations efforts
- meet all financial review dates and corporate directed programs timely
- hold monthly financial review with all department managers and supervisors
- ensure department heads maintain budgeted productivity and accounting procedures
- develop managers through competency and corporate training programs
- participate in required M.O.D. coverage as scheduled
- monitor development of management trainees
- adhere to all Highgate policies and train new managers for compliance
- assist in budget process
- ensure training in service standards in each department using Highgate training steps
- create positive team-oriented environment focusing on guest through employee development
- inspect rooms regularly with housekeeping and engineering
- ensure timely processing of invoices
- submit financial documents monthly in compliance with accounting calendar
- oversee cleanliness and maintenance through inspections and preventive maintenance programs
- ensure employees are attentive friendly courteous and efficient with guests and colleagues
- forecast monthly financial position estimating revenues and expenses and generate reforecast
- conduct management interviews and ensure compliance with hiring procedures
- interview all final candidates for management positions
- perform performance appraisals for executive committee and ensure compliance in appraisals
- motivate coach counsel and discipline all management personnel
- perform other duties as requested by VP or Regional Director of Operations
- ensure all employees receive fair and equitable treatment
- meet with clients and potential clients on property to assist sales effort
- be present in public areas during peak times greeting and assisting guests
- ensure safe handling procedures and monthly audits
- conduct monthly credit meetings
- support hotel credit and collection policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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