Assistant General Manager

Arbor Lodging is a renowned hotel investment and management company that operates a growing portfolio of hotels across the United States, Mexico, and the Caribbean. Recognized for its strong partnerships and approvals from top global brands such as Marriott, Hilton, Hyatt, and IHG, Arbor Lodging exemplifies excellence in hospitality management. The company's core service philosophy is proactive and holistic, creating an environment where guests feel genuinely welcomed, appreciated, and supported at every interaction. Arbor Lodging is distinguished by a culture that is people-focused, data-driven, and results-oriented, emphasizing continuous growth and improvement both for its guests and its associates.

As a leader in the hospitality industry, Arbor Lodging continuously expands its reach and quality standards by fostering relationships that enhance guest experiences and operational performance. The company's guiding principles - Do the Right Thing, Lead with Heart, Be Accountable, Aim Higher, and Celebrate Differences - serve as the foundation for all operations and employee conduct. These principles ensure that the organization maintains a positive, inclusive, and results-driven work culture that promotes growth, development, and progression within all properties.

The Assistant General Manager (AGM) position at Arbor Lodging is a critical leadership role responsible for managing key functional areas of hotel operations including guest registration, night audits, guest reservations, housekeeping/laundry, and food and beverage service. The AGM works closely alongside the General Manager to oversee day-to-day hotel operations, ensuring high levels of guest and associate satisfaction while maximizing hotel profitability. This role requires strong financial acumen as well as hands-on operational management skills to support and achieve the property’s business goals.

The Assistant General Manager’s responsibilities include managing the financial components of daily hotel operations, developing and executing business and marketing plans, and driving property sales efforts. The role also involves coordinating capital improvement projects to uphold property standards and protect assets, managing and monitoring the hotel’s profit and loss statements, and aligning hotel performance indicators such as revenue, guest satisfaction, and quality assurance scores with the defined targets.

This position demands proficiency in accounting principles, financial forecasting, vendor management, and staff training and development. The AGM helps shape departmental budgets, ensures security standards are met, facilitates effective communication across hotel departments, and maintains comprehensive audit controls and reports. The role also requires the ability to address and resolve complex operational challenges, all while embodying the company’s guiding principles and supporting a team-oriented and guest-centric environment.

Arbor Lodging values leaders who can motivate their teams, uphold market share, and maintain high standards of guest service. This position offers a competitive salary with opportunities for annual reviews and salary increases, a 401k program with a company match, and other potential additional benefits. Joining Arbor Lodging means becoming part of a dynamic team where integrity, accountability, and respect for diversity are paramount, providing a rewarding career path in hospitality management.