Assistant General Manager

Arbor Lodging is a leading hotel investment and management company with a robust and expanding portfolio of hotels located throughout the United States, Mexico, and the Caribbean. Known for their strong partnerships and approved management status with prestigious brands such as Marriott, Hilton, Hyatt, and IHG, Arbor Lodging has established a reputation based on consistency, quality service, and leadership in the hospitality industry. Their commitment to a proactive, holistic service ethos ensures guests feel welcomed and supported during every interaction, while their people-focused, data-driven, and results-oriented culture fosters workplace excellence and employee engagement. This unique combination of deep industry knowledge and a guest-centric approach positions Arbor Lodging as a top choice for hotel management careers.

The role of the Assistant General Manager at Arbor Lodging is a pivotal position responsible for managing several key functional areas within the hotel operation, including guest registration, night audits, guest reservations, housekeeping and laundry, along with food and beverage departments. Working closely with the General Manager, the Assistant GM will help oversee day-to-day hotel operations to ensure not only high guest and associate satisfaction but also to maximize profitability and operational performance. The role demands a hands-on leader who can balance financial oversight with operational control, strategic planning, and team leadership.

The Assistant GM will be tasked with maximizing financial performance and upholding quality standards across departments, managing room revenue through analyzing market trends and implementing business and marketing plans, as well as actively participating in sales and marketing efforts. This position involves significant responsibility in business plan development and budget management to align operational goals with profitability objectives. Relationship building with guests to monitor satisfaction levels is equally crucial, as is ensuring the coordination of capital improvement projects to maintain and enhance the property’s standards and asset protection.

In addition, the Assistant GM must manage and monitor the property's profit and loss statements with detailed explanations for variances, striving to meet budgets and key performance indicators such as Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores, and Quality Assurance. An understanding of accounting principles is essential to support financial accuracy and compliance. The role also includes responsibility for staff management through training, counseling, motivation, and participation in departmental budgeting and expense monitoring.

Other critical duties include assisting in the implementation of revenue programs to optimize room occupancy and rates, balancing hotel books, generating audit reports, vendor management, key control program maintenance, and ensuring property security. The Assistant GM also plays an important role in maintaining clear and effective communication across departments. This dynamic role requires flexibility to adapt to business demands, and incumbents must be prepared to undertake additional tasks as necessary to support the hotel's success.

This position comes with a competitive salary range of $72,000 to $75,000 annually, along with an annual review potential for salary increase. Arbor Lodging also provides a comprehensive benefits package supporting employee well-being and financial security. Joining Arbor Lodging offers candidates a chance to grow professionally within a respected company that values integrity, leadership, accountability, and diversity. This is an excellent opportunity for experienced hospitality leaders seeking to further their careers in a collaborative and forward-thinking environment.