Assistant General Manager

HMSHost is a prominent global hospitality company specializing in food and beverage services within travel venues such as airports, highways, and major entertainment locations. Established with a commitment to exceptional service and operational excellence, HMSHost offers extensive training, career advancement opportunities, and a supportive work environment dedicated to fostering a culture of engagement, appreciation, diversity, inclusion, and fun. They pride themselves on being a global leader in the hospitality industry, known for providing high-quality dining experiences to travelers around the world.

The Assistant General Manager (AGM) role at HMSHost is a vital leadership position responsible for supporting the branch management team in effectively running QSR (Quick Service Restaurant), Casual Dining, or similar restaurant operations. This position requires hands-on involvement in daily activities to ensure the restaurant is clean, well-staffed, fully operational, and delivering exceptional guest service. The AGM ensures adherence to company policies and procedures, uses operational data to monitor performance, and manages staff schedules to maintain smooth restaurant operations during various shifts, including opening, mid-day, and closing periods.

AGMs serve as on-site coaches and mentors to restaurant associates, fostering a positive workplace culture that aligns with HMSHost’s core values. They take part in essential recruitment activities such as interviewing job candidates and making hiring and promotion decisions. The role involves enforcing compliance with health, safety, and adult beverage policies, overseeing cash handling procedures, managing inventory and product orders, and ensuring customer and employee satisfaction. AGMs also play a crucial role in implementing diversity and inclusion initiatives within their restaurants, ensuring all team members feel valued and respected.

This full-time exempt position typically reports to the General Manager or Director of Operations and requires the flexibility to work varied and rotating shifts to oversee all operational aspects during peak and off-peak hours. Compensation for this role ranges between $52,325 and $61,559 per year. HMSHost also provides comprehensive benefits including health, dental, and vision insurance; generous paid time off including vacation and sick leave; holiday pay; meal and transportation benefits; a 401(k) retirement plan with company match; company-paid life insurance; tuition reimbursement; employee assistance programs; ongoing training and career growth opportunities; and a referral bonus program.

HMSHost values experienced professionals with a demonstrated ability to lead teams in dynamic food and beverage environments, preferably with a minimum of six years of relevant industry experience and at least four years in supervisory roles. Ideal candidates possess strong customer service skills, financial and operational acumen, and the ability to handle diverse employee and guest concerns effectively. Working at HMSHost means joining a company committed to fairness, equal opportunity employment, and a safe, drug-free workplace where all employees can thrive and grow their careers.