ASSISTANT GENERAL MANAGER

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

performance bonuses

Job Description

This establishment is a dynamic and well-regarded hotel located in New York City, known for its commitment to delivering exceptional guest experiences while maintaining high standards of operational excellence. As a prominent player in the hospitality industry, the hotel caters to a diverse range of guests, including business travelers, tourists, and event attendees. With a focus on quality service, the property boasts a sizable capacity of over 200 rooms, equipped with modern amenities and a dedicated team striving to achieve outstanding customer satisfaction and operational performance.

The role of Assistant General Manager is pivotal within the hotel’s leadership team, directly reporting to the General Manager and tasked with driving performance across all hotel departments. This position demands a proactive and hands-on leader who inspires and guides department leaders to meet and exceed targeted metrics such as guest satisfaction scores, employee engagement, and adherence to brand quality standards. The Assistant General Manager will support overall hotel operations by overseeing various facets including schedules, budgets, financial controls, team training, and human resources functionalities. This role is perfectly suited for candidates who have substantial brand experience, ideally within the New York City hospitality market, and who thrive under high-pressure environments while maintaining a positive, solution-oriented approach.

Flexibility is essential in this role as scheduling includes evenings, weekends, and holidays, reflecting the dynamic nature of hotel operations. Responsibilities extend beyond operational efficiency to include fostering a team-oriented culture that encourages employee motivation and professional growth. Additionally, the Assistant General Manager is expected to be well-informed about local attractions and amenities to enrich guest experiences, actively respond to feedback on multiple communication channels, and ensure seamless collaboration across departments.

In summary, this opportunity offers an ambitious hospitality professional the chance to advance their career in a reputable hotel with a strong brand presence in one of the world’s most vibrant cities. The Assistant General Manager will play a crucial role in shaping the hotel’s success by balancing operational demands with exceptional guest services and workforce management, ultimately contributing to the hotel's standing as a preferred destination for guests.

Job Requirements

minimum 3 years of previous experience as a hotel department manager in a hotel with 200+ rooms
ability to operate hotel PMS and accounting systems
excellent skills in writing and verbal communications
experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members
ability to multitask, prioritize, and manage time
must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
ability to work well in stressful situations

Job Qualifications

minimum 3 years of previous experience as a hotel department manager in a hotel with 200+ rooms
excellent skills in writing and verbal communications
experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members
ability to operate hotel PMS and accounting systems
previous NYC and brand experience preferred
ability to multitask, prioritize, and manage time
highly motivated team player with strong initiative and desire for achievement, and the ability to motivate others
must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
ability to work well in stressful situations
readily available and approachable for all team members and guests while providing excellent guest service

Job Duties

ensure that departments achieve or exceed guests' service scores and expectations
assist department managers in preparing team member schedules in accordance with budgets and business forecasts
inspect rooms regularly with the team to ensure that quality standards are being maintained
ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followed
be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area
respond to guest reviews and inquiries on all channels
manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
work with other departments to ensure operations are running smoothly in tandem with one another
participate in daily stand-up meetings for the leadership team and report out on guest scores and other metrics
lead team meetings
develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
oversee all vendor and personnel contracts throughout the hotel
participate in the creation of annual revenue, expense, and capital budgets
assist in creating incentives for team members