Assistant General Manager

Jackson, MS, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

performance bonuses

Job Description

Captain D's is a renowned restaurant chain specializing in seafood, known for its commitment to quality food and excellent customer service. As a leader in the quick-service restaurant industry, Captain D's prides itself on delivering a welcoming and enjoyable dining experience for its guests. The company's culture is deeply rooted in its core values which emphasize hospitality, teamwork, and operational excellence. Captain D's operates numerous units across various locations, each striving to uphold the brand's reputation through consistent product quality and exceptional service. With a dedicated team and a customer-centric approach, Captain D's continues to grow as a preferred destination for seafood lovers.

The Assistant General Manager (AGM) at Captain D's plays a crucial role in upholding these values and ensuring the smooth functioning of the restaurant. This leadership position involves supporting the General Manager by executing operational strategies and directives that drive the success of the assigned unit. The AGM is responsible for managing day-to-day operations, maintaining high standards of cleanliness, food quality, and customer service. When acting as the Manager on Duty (MOD), the AGM takes full accountability for all aspects of the restaurant’s performance during their shift. This includes leading and motivating the team to deliver excellent hospitality, coordinating operational tasks, and ensuring compliance with company policies. The role requires a hands-on leader with strong communication and organizational abilities who can foster a positive work environment while driving operational excellence at all levels. The AGM is integral to maintaining Captain D's reputation for hospitality and quality, serving as a role model for team members and a reliable point of contact for customers. Through effective management and leadership, the AGM helps ensure that every guest enjoys a memorable dining experience that reflects the values of Captain D's.

Job Requirements

High school diploma or equivalent
previous experience in restaurant or hospitality management
strong organizational skills
effective communication skills
ability to work flexible hours including weekends and holidays
basic computer literacy
ability to stand for prolonged periods

Job Qualifications

Proven experience in restaurant management or similar leadership role
strong leadership and communication skills
ability to manage and motivate a team effectively
knowledge of food safety and cleanliness standards
skills in operational management
customer service orientation
problem-solving abilities

Job Duties

Exhibit Captain D's values to guests and team members
execute operational excellence and GM directives in assigned unit
act as manager on duty (MOD) ensuring product quality and restaurant cleanliness
ensure D's Hospitality is displayed by all team members
oversee daily restaurant operations
lead and motivate team members to provide excellent customer service
maintain compliance with company policies