The Wendy's Company logo

Assistant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
flexible scheduling

Job Description

Wendy's is a renowned fast-food restaurant chain known for its fresh ingredients, quality food, and exceptional customer service. As a leading player in the quick-service restaurant industry, Wendy's has built a strong reputation for innovation and customer satisfaction since its founding. The company operates through a combination of franchised and company-owned stores, delivering consistent and enjoyable dining experiences to millions of customers daily. The franchise opportunity provided here reflects Wendy's commitment to strong local management and customer-focused service. Independently owned and operated by franchisees, this specific Wendy's location maintains autonomy over compensation, benefits, and career development programs, allowing them to tailor these aspects to meet local business needs and community expectations. This ensures that employees and managers receive support that aligns closely with their operational environment and growth potential.

The role of Restaurant Manager at Wendy's is pivotal within the restaurant leadership and management team. Restaurant Managers are entrusted with a critical responsibility to provide strategic direction, hands-on training, and expert management needed to exceed customer expectations. They are essential in driving business success by ensuring that every shift meets its performance targets through efficient team coordination and high operational standards. The position demands a dynamic leader who is energized by managing a high-volume business and who understands the importance of maintaining quality and service standards. Restaurant Managers at this franchise play an active role in developing team capabilities by identifying and grooming potential leaders such as Crew and Shift Supervisors, thereby strengthening the internal talent pipeline.

This leadership role is not just about managing operations but also about fostering a collaborative team atmosphere where staff members are motivated to deliver their best work. By creating a positive work environment that emphasizes teamwork, professionalism, and continuous improvement, the Restaurant Manager helps to cultivate a workplace culture that translates into superior customer service and operational excellence. This position requires a hands-on approach, strong communication skills, and the ability to implement the right business practices to ensure ongoing success. The opportunity is ideal for individuals looking to grow their careers in the restaurant management industry and contribute meaningfully to an organization committed to quality and customer satisfaction. Located at 1805 Monticello Ave in Norfolk, VA, this Wendy's franchise offers not just a job but a pathway to leadership in the fast-paced restaurant business sector.

Job Requirements

  • high school diploma or equivalent
  • previous experience in restaurant management or similar role
  • ability to work in a fast-paced environment
  • strong interpersonal and leadership skills
  • availability to work flexible hours including weekends and holidays
  • knowledge of food safety regulations
  • ability to motivate and train staff

Job Qualifications

  • experience in restaurant management or a related field
  • strong leadership and communication skills
  • ability to train and develop team members
  • knowledge of food safety and sanitation standards
  • customer service orientation
  • problem-solving skills
  • high school diploma or equivalent

Job Duties

  • help run a million-dollar business through high energy and high standards
  • understand the right way to do business and help the team act accordingly
  • assist with building bench strength by developing successful crew and shift supervisors
  • maintain a team atmosphere
  • provide direction and training to team members
  • ensure customer expectations are exceeded
  • achieve business goals each shift

Job Criteria

Experience

Mid Level (3-7 years)


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