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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

bonus plan
Paid Time Off
Career growth opportunities
Employee Referral Program
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, quality ingredients and exceptional customer service. Founded in 1969, Wendy's has grown to become one of the most popular quick-service restaurant brands, winning the hearts of millions with its signature square-shaped hamburgers and fresh menu offerings. Locally, this specific franchise location at 1475 North 51st Ave., Phoenix, AZ, operates as an independently owned and operated business, providing the community with delicious meals and a welcoming dining experience. As part of a reputable and expanding company, this franchise location focuses on delivering the core values of Wendy's, including integrity, quality, and community service, while supporting employee growth and satisfaction.

The role of Assistant General Manager (AGM) at Wendy's is a pivotal leadership position entrusted with supporting the General Manager in overseeing all restaurant operations. This role is designed for individuals who possess strong leadership skills, a passion for customer service excellence, and the drive to foster a positive, productive work environment. The AGM will take the lead on strategic initiatives, train and develop team members, and ensure operational and safety standards are consistently met to promote business growth and customer satisfaction.

As an Assistant General Manager, you will manage daily operations that drive sales and profitability while maintaining high standards of food quality, cleanliness, and customer service. You are expected to model Wendy's core values by creating an inviting and fun workplace culture that motivates team members and enhances employee retention. In this role, you will also play a crucial part in recruiting, training, and evaluating team members to ensure cohesive teamwork and consistent delivery of Wendy's brand promise.

Wendy's values career-minded and motivated individuals who are eager to take on challenges and be recognized for their contributions. The AGM position offers significant opportunities for professional growth, including bonus plans, paid time off, medical benefits, dental and vision insurance, and a 401K plan with a company match to support long-term financial security. Eligible employees can enroll in health benefits as early as the first day of the month following 60 days of employment. The company encourages employee referrals and fosters an environment where each team member’s performance and development are valued.

This role requires a blend of interpersonal skills, operational knowledge, and practical problem-solving abilities. Candidates must be capable of reading and interpreting operational documents, writing reports, and communicating effectively with employees and customers. The AGM position involves physical tasks such as standing for long periods, bending, lifting up to 50 pounds, and mobility requirements necessary for the fast-paced restaurant environment. The role also demands flexibility, including willingness to work evenings, weekends, and occasional overtime to meet business needs.

Working at Wendy's offers a dynamic, team-oriented environment where you can thrive professionally and personally. The franchise invites talented individuals with valid driver’s licenses and reliable transportation to apply and join a company that prioritizes employee well-being and career advancement. If you enjoy working with people in a fun and fast-paced setting and want to be part of an iconic brand with a strong community presence, the Assistant General Manager position at this Wendy's location in Phoenix, AZ, is an excellent opportunity to advance your career in the restaurant industry.

Job Requirements

  • High school diploma or GED
  • One to three months related experience or equivalent training
  • Ability to read and interpret safety rules and operating instructions
  • Strong verbal and written communication skills
  • Ability to perform basic mathematical calculations
  • Problem-solving skills to handle varied situations
  • Physical ability to stand for long periods and lift up to 50 pounds
  • Willingness to work evenings, weekends, and overtime
  • Valid driver’s license and reliable transportation

Job Qualifications

  • High school diploma or GED
  • One to three months related experience or training
  • Strong interpersonal and communication skills
  • Ability to read and interpret safety and operating manuals
  • Ability to write reports and correspondence
  • Effective public speaking skills
  • Basic math skills including addition, subtraction, multiplication, and division
  • Problem-solving and reasoning abilities

Job Duties

  • Provide leadership and supervision to restaurant team
  • Drive customer service excellence and accountability
  • Support General Manager in implementing strategic initiatives
  • Train and develop employees for career growth
  • Oversee sales and profit growth
  • Ensure compliance with operating and safety standards
  • Create a positive and fun work environment

Job Criteria

Experience

Entry Level (1-2 years)


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