You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Direct Deposit
Free Meals
Paid Time Off
Annual performance review
health benefits
Company paid life insurance
401(k)
quarterly bonuses
on the job training
Advancement opportunities
Fun
recognition
team environment
Shoe credits
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh ingredients, made-to-order meals, and commitment to quality customer service. Founded in 1969, Wendy's has grown to become one of the largest hamburger fast-food chains in the world, boasting thousands of locations around the globe. The company prides itself on providing a welcoming and fun work environment for its employees, encouraging teamwork, development, and a culture of respect and value. Wendy's franchise locations operate with a great emphasis on maintaining the brand's standards for quality, service, cleanliness, and customer satisfaction. These independently owned and operated franchise businesses uphold Wendy's... Show More
Job Requirements
- High school diploma or GED
- Two years supervisory experience
- Must be at least 18 years of age
- Must be able to pass criminal background check and drug screening
- Must have general knowledge of state and federal employment laws
- Ability to quickly become knowledgeable about and able to train others in Wendy’s systems
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Frequent lifting and carrying (up to 50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is required
- Ability to multi-task while maintaining composure and giving sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- Flexibility to work a 50 hour work week
- Must be available to report to work promptly and regularly, and to work all dayparts and days of the week
- May be required to work in multiple locations and must have the ability to travel to other restaurants as business needs dictate
- Must have and maintain ServSafe Certification
- Must have reliable transportation and the ability to drive long distances as needed
Job Qualifications
- High school diploma or GED
- Two years supervisory experience
- General knowledge of state and federal employment laws
- Ability to quickly become knowledgeable about and able to train others in Wendy’s systems
- Must have and maintain ServSafe Certification
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements
- Ability to multi-task while maintaining composure and giving sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- Must have reliable transportation and the ability to drive long distances as needed
Job Duties
- Maximizing store sales goals versus budget and prior year, including participation in marketing programs
- Evaluating store performance at specified intervals using Company inspection forms
- Analyzing restaurant performance data such as sales, food cost, SOS, VOC to make recommendations for developing and implementing appropriate plans to resolve unfavorable trends and enhance sales and profit
- Managing assigned store requirements for new product rollouts and procedures
- Ensuring protection of the Wendy’s brand and assets through store compliance with Company operating policies and procedures
- Training, monitoring and reinforcing food safety procedures to store management and crew employees, ensuring all food safety procedures are executed according to Company policies and health/sanitation regulations
- Coaching and retraining managers as required and taking corrective actions as appropriate with support from General Manager or District Manager
- Managing food, labor and paper costs and other controllable expenses
- Investigating and resolving customer complaints within the restaurant
- Informally evaluating store performance, receiving and incorporating feedback from store inspections or DM visits, and implementing action plans to improve store ratings
- Assisting in conducting regular managers’ meetings to communicate and reinforce priorities
- Ensuring People Excellence culture through developing subordinates to maximize their contributions and future promotability
- Executing proper training and development through current systems and practices
- Ensuring achievement of proper staffing levels by utilizing ongoing system for the recruitment, development, recognition and retention of store management and crew
- Assisting in preparing and conducting quality, timely performance feedback and performance appraisals for store management and crew
- Recommending corrective action to GM or DM related to customer service issues or poor performance of crew or subordinate managers
- Ensuring the continual improvement of Quality, Service and Cleanliness standards on all dayparts, including the monitoring of food product quality
- Utilizing the Customer Experience Playbook and putting emphasis on “Delight Every Customer.”
- Helping to diagnose service issues and directing subordinate managers and crew in executing Playbook plays to resolve
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: