Assistant General Manager

Nampa, ID, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Direct Deposit

Free Meals

Paid Time Off

Annual performance review

health benefits

Company paid life insurance

401(k)

quarterly bonuses

on the job training

Advancement opportunities

Fun

recognition

team environment

Shoe credits

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh ingredients, made-to-order meals, and commitment to quality customer service. Founded in 1969, Wendy's has grown to become one of the largest hamburger fast-food chains in the world, boasting thousands of locations around the globe. The company prides itself on providing a welcoming and fun work environment for its employees, encouraging teamwork, development, and a culture of respect and value. Wendy's franchise locations operate with a great emphasis on maintaining the brand's standards for quality, service, cleanliness, and customer satisfaction. These independently owned and operated franchise businesses uphold Wendy's reputation by focusing on community involvement and employee growth.

This particular role is designed to support the General Manager by providing coaching and leadership to the team in a Wendy's restaurant located at 1028 Caldwell Blvd, Nampa, ID 83651. The position involves managing the daily operations of the restaurant in conjunction with guidance from the General Manager or District Manager. As a key leader, you will play a vital role in creating an inviting workplace where all team members feel respected and motivated. Your job will include identifying and positioning 5-Star talent effectively, managing the schedules to optimize team performance, and ensuring compliance with all company policies and regulatory requirements. With the responsibility to lead, interview, train, and develop Shift Managers, Team Trainers, and Crew members, this role is pivotal in driving the restaurant's success.

The position requires a strong focus on operational excellence, including maximizing store sales goals, analyzing performance data to address trends, ensuring adherence to food safety and quality standards, and delivering exceptional customer service. You'll be expected to coach and mentor the management team while fostering a culture of People Excellence by helping develop subordinates for long-term growth and promotion potential. The role also entails handling customer complaints, managing costs related to food, labor, and supplies, and executing the Customer Experience Playbook to ensure a delightful and consistent customer experience.

Candidates should be prepared to take on the full duties of a General Manager when necessary and may need to travel or transfer between different restaurants within the market area. This dynamic role offers an excellent opportunity to enhance your leadership skills in a fast-paced, team-oriented environment with clear advancement opportunities. The position promotes a positive team culture with various benefits such as health insurance, paid time off, annual performance reviews, bonuses, and other incentives to reward outstanding performance. As part of the Wendy’s franchise network, compensation and benefits may vary, reflecting the independent ownership and localized management structure. This makes it an exciting chance for individuals who are ambitious, motivated, and passionate about driving business results while fostering a fun and supportive work environment.

Job Requirements

High school diploma or GED
Two years supervisory experience
Must be at least 18 years of age
Must be able to pass criminal background check and drug screening
Must have general knowledge of state and federal employment laws
Ability to quickly become knowledgeable about and able to train others in Wendy’s systems
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements
Must be able to stand for prolonged periods of time
Frequent lifting and carrying (up to 50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is required
Ability to multi-task while maintaining composure and giving sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Flexibility to work a 50 hour work week
Must be available to report to work promptly and regularly, and to work all dayparts and days of the week
May be required to work in multiple locations and must have the ability to travel to other restaurants as business needs dictate
Must have and maintain ServSafe Certification
Must have reliable transportation and the ability to drive long distances as needed

Job Qualifications

High school diploma or GED
Two years supervisory experience
General knowledge of state and federal employment laws
Ability to quickly become knowledgeable about and able to train others in Wendy’s systems
Must have and maintain ServSafe Certification
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements
Ability to multi-task while maintaining composure and giving sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Must have reliable transportation and the ability to drive long distances as needed

Job Duties

Maximizing store sales goals versus budget and prior year, including participation in marketing programs
Evaluating store performance at specified intervals using Company inspection forms
Analyzing restaurant performance data such as sales, food cost, SOS, VOC to make recommendations for developing and implementing appropriate plans to resolve unfavorable trends and enhance sales and profit
Managing assigned store requirements for new product rollouts and procedures
Ensuring protection of the Wendy’s brand and assets through store compliance with Company operating policies and procedures
Training, monitoring and reinforcing food safety procedures to store management and crew employees, ensuring all food safety procedures are executed according to Company policies and health/sanitation regulations
Coaching and retraining managers as required and taking corrective actions as appropriate with support from General Manager or District Manager
Managing food, labor and paper costs and other controllable expenses
Investigating and resolving customer complaints within the restaurant
Informally evaluating store performance, receiving and incorporating feedback from store inspections or DM visits, and implementing action plans to improve store ratings
Assisting in conducting regular managers’ meetings to communicate and reinforce priorities
Ensuring People Excellence culture through developing subordinates to maximize their contributions and future promotability
Executing proper training and development through current systems and practices
Ensuring achievement of proper staffing levels by utilizing ongoing system for the recruitment, development, recognition and retention of store management and crew
Assisting in preparing and conducting quality, timely performance feedback and performance appraisals for store management and crew
Recommending corrective action to GM or DM related to customer service issues or poor performance of crew or subordinate managers
Ensuring the continual improvement of Quality, Service and Cleanliness standards on all dayparts, including the monitoring of food product quality
Utilizing the Customer Experience Playbook and putting emphasis on “Delight Every Customer.”
Helping to diagnose service issues and directing subordinate managers and crew in executing Playbook plays to resolve