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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $95,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Job Description
Pyramid Global Hospitality is a renowned leader in the hospitality industry, committed to placing people first by fostering a supportive and inclusive workplace. With a clear focus on developing and nurturing its workforce, Pyramid Global Hospitality emphasizes diversity, growth, and employee wellbeing. With over 230 properties worldwide, the company offers dynamic career opportunities and a thriving culture that drives both individual and organizational success. The company prides itself on creating an environment where employees are valued and empowered, exemplified by their dedication to comprehensive training programs, career advancement, and a robust suite of benefits. These benefits extend beyond the standard,... Show More
Job Requirements
- at least 5 years of progressive hospitality experience in hotels
- proven record as a successful leader as an assistant general manager, front office manager, or director of operations with a strong background in rooms
- a college degree or a combination of education and experience equivalent to a college degree
- flexibility to adapt to varying shifts including weekends and holidays
- ability to maintain a positive and organized work environment
- excellent communication and problem-solving abilities
Job Qualifications
- proven record as a successful leader as an assistant general manager, front office manager, or director of operations with a strong background in rooms
- at least 5 years of progressive hospitality experience in hotels
- a college degree or a combination of education and experience equivalent to a college degree, preferably in hospitality or travel and tourism management
- marriott brand experience preferred
- exceptional leadership, communication, problem-solving abilities, and critical thinking skills
- flexibility to adapt to varying shifts including weekends and holidays
- commitment to maintaining a positive and organized work environment
Job Duties
- assist the General Manager in the day-to-day management of all hotel operations
- supervise and coordinate the activities of various departments including front desk, housekeeping, food and beverage, maintenance, and others
- ensure adherence to hotel policies, procedures, and service standards
- foster a guest-centric culture by promoting excellent customer service and satisfaction
- address and resolve guest concerns and complaints promptly and effectively
- monitor and respond to online reviews and feedback to enhance the overall guest experience
- assist in budget planning and monitor financial performance against established goals
- help control operating expenses and manage budgets for each department
- participate in the recruitment, training, and development of staff
- conduct regular performance evaluations and provide constructive feedback
- foster a positive and inclusive work environment
- monitor and maintain quality standards throughout the hotel
- implement and enforce brand standards and ensure compliance with relevant regulations
- oversee maintenance and cleanliness of the hotel facilities
- coordinate with maintenance staff to ensure proper functioning of equipment and systems
- ensure the implementation and adherence to security and safety protocols
- collaborate with relevant authorities to address any security concerns
- prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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