ASSISTANT GENERAL MANAGER

Pyramid Global Hospitality is a renowned leader in the hospitality industry, committed to placing people first by fostering a supportive and inclusive workplace. With a clear focus on developing and nurturing its workforce, Pyramid Global Hospitality emphasizes diversity, growth, and employee wellbeing. With over 230 properties worldwide, the company offers dynamic career opportunities and a thriving culture that drives both individual and organizational success. The company prides itself on creating an environment where employees are valued and empowered, exemplified by their dedication to comprehensive training programs, career advancement, and a robust suite of benefits. These benefits extend beyond the standard, including comprehensive health insurance, retirement savings plans, paid time off, on-site wellness programs, local discounts, and attractive employee rates on hotel stays. The organization’s People First culture ensures that each team member enjoys a meaningful connection to their work and their colleagues, encouraging a positive and productive atmosphere throughout its properties.

Within this impressive global framework lies the Residence Inn by Marriott Boston Harbor on Tudor Wharf, situated in the heart of historic Boston. This all-suite extended stay hotel enjoys a prime location within walking distance of iconic sites such as the North End, Boston Harbor, and TD Banknorth Garden, offering guests an exceptional experience that blends comfort with convenience. Joining the team at this property means immersing yourself in a vibrant and welcoming culture, backed by Pyramid Global Hospitality’s commitment to career growth and professional development. This is an ideal setting for individuals passionate about the hospitality industry, whether they are newcomers or seasoned professionals seeking to expand their expertise and make a tangible impact in guest service and hotel operations.

The role of Assistant General Manager (AGM) at this property is pivotal to its continued success and excellence in guest satisfaction. The AGM works closely with the General Manager to oversee all hotel operations, ensuring seamless performance across departments including front desk, housekeeping, food and beverage, and maintenance. This leadership position demands a proactive approach to operational management, financial oversight, and staff development, all aimed at fostering a culture rooted in guest-centric values and high service standards. As a key leader, the AGM not only ensures compliance with brand standards and regulatory requirements but also champions an inclusive work environment that motivates and retains talented team members.

The Assistant General Manager will be responsible for directly contributing to financial planning, managing budgets, and driving profitability while maintaining quality control throughout the hotel. They will handle guest relations with professionalism and care, addressing issues promptly to uphold the property's reputation and enhance overall guest satisfaction. Additionally, the AGM will play an active role in recruitment, training, and performance evaluation, emphasizing continuous improvement and professional growth. Security, safety, and facility maintenance are also integral to this position, requiring close cooperation with maintenance teams and compliance with safety protocols to guarantee a secure environment for guests and staff alike.

This position is ideal for candidates with a proven history as an Assistant General Manager, Front Office Manager, or Director of Operations, especially those with a strong background in Rooms division management. The role offers a competitive salary in the range of $90,000 to $95,000 along with an attractive package of employee benefits. Candidates who thrive in fast-paced, dynamic hospitality environments and demonstrate exceptional leadership, communication, and problem-solving skills will find this opportunity rewarding. Prospective applicants should be comfortable working flexible shifts including weekends and holidays, and be committed to maintaining a positive and well-organized workplace where team collaboration and guest service excellence are top priorities.

Overall, Pyramid Global Hospitality and the Residence Inn by Marriott Boston Harbor on Tudor Wharf provide an outstanding platform for hospitality professionals to excel and grow within a company that values innovation, diversity, and employee wellbeing. Join their team to be part of a people-centered culture that promotes career advancement and operational excellence, all while delivering exceptional experiences to guests in one of Boston's most historic and vibrant neighborhoods.