Assistant General Manager

Black Family Hospitality (BFH) is a family-owned Texas institution renowned for its deep-rooted traditions, heartfelt service, and exemplary hospitality. Established in 2014 by siblings Mike, Mark, and Christina Black, the company began its journey with the opening of the first Terry Black's BBQ in Austin, TX. This flagship location quickly blossomed into a beloved Texas icon, celebrated worldwide for its authentic and mouthwatering barbecue that sets the standard for quality and flavor. Over the years, BFH has expanded its footprint beyond Austin to several key Texas cities including Dallas, Lockhart, Waco, and Fort Worth, with aggressive growth and new locations planned for 2026. This expansion highlights the company’s commitment to bringing genuine Texas barbecue and hospitality traditions to a broader audience while maintaining its core values of family, flavor, and legacy.

Beyond its signature barbecue offerings, Black Family Hospitality has diversified its portfolio by launching Opal's Oysters, a culinary venture paying tribute to the family matriarch. This establishment masterfully blends heritage with innovation, emphasizing a unique dining experience combined with a commitment to excellence. As BFH continues to scale, it simultaneously grows its corporate functions team, creating new opportunities in leadership and management that align with the company’s family-driven culture.

The Assistant General Manager (AGM) role at BFH is a pivotal leadership position charged with overseeing daily restaurant operations and driving team performance. The AGM plays a critical role in hiring, training, and engaging employees to support a high-performing and efficient restaurant environment. This individual is responsible for setting an example through commitment and expertise, ensuring that every team member understands and follows established processes. The position demands strong supervisory skills and a passion for cultivating a positive and winning team culture. AGMs are essential in implementing company standards and processes, handling customer relations, ensuring compliance with health, safety, and beverage regulations, managing inventory, and maintaining operational excellence throughout the restaurant.

This role requires a dynamic leader who thrives in a fast-paced, ever-changing environment, bringing energy and inspiration to the team. The AGM is also sales-driven and results-oriented, constantly seeking innovative pathways to improve sales and reduce costs. The individual must possess excellent interpersonal skills to foster positive customer interactions and maintain a focus on customer service excellence. Organizational abilities and attention to detail are paramount, as the AGM conducts inspections, oversees equipment maintenance, manages cash receipts and sales records, and submits operational reports to company leadership. Ultimately, the Assistant General Manager at BFH is integral to advancing the restaurant’s progress and growth, making a meaningful contribution to the legacy of a Texas institution that values family, flavor, and hospitality.