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Assistant General Manager

Job Overview

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Benefits

Free play
Half price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Mental well-being platform

Job Description

Topgolf Entertainment Group is a leading global sports and entertainment company that has rapidly revolutionized the social sports and entertainment industry. Known for combining competitive golf games with a lively, high-tech party atmosphere, Topgolf has established multiple venues across various locations, including New Braunfels, Texas. This dynamic organization brings together technology, entertainment, food, and beverages to create a one-of-a-kind experience for guests of all ages and skill levels. Committed to inclusivity and community, Topgolf continues to foster a respectful, equitable, and diverse environment for its guests and associates alike.

The Venue Operations Manager position at Topgolf's New Braunfels location is a pivotal leadership role designed for an experienced professional to assist the General Manager in overseeing all operational facets of this busy and engaging venue. This full-time role demands a highly motivated individual who has a strong background in hospitality or service industry leadership, as well as outstanding skills in management, communication, and problem-solving. The Venue Operations Manager will be responsible for guiding staff to deliver exceptional service, optimizing daily operations, managing budgets, and ensuring compliance with company policies and standards. This position requires a strategic thinker who can collaborate effectively with cross-functional teams while maintaining a guest-focused environment that promotes satisfaction and loyalty. With a competitive benefits package including health, dental, and vision insurance, 401(k) matching, and wellness resources, Topgolf offers an exciting career opportunity for candidates passionate about hospitality management in a fast-paced and evolving setting.

Job Requirements

  • Bachelor's degree in business administration or related field
  • Over 10 years of leadership experience in hospitality or service industry
  • Strong communication and interpersonal skills
  • Proven problem-solving and decision-making abilities
  • Financial management experience
  • Ability to manage budgets
  • Capability to work under pressure in dynamic settings

Job Qualifications

  • Bachelor's degree in business administration or related field
  • 10+ years of experience in a leadership role within the hospitality or service industry
  • Strong leadership, communication, and interpersonal skills
  • Excellent problem-solving and decision-making abilities
  • Financial acumen and experience with budget management
  • Ability to work in a fast-paced and dynamic environment

Job Duties

  • Assist the general manager in overseeing day-to-day operations
  • Provide leadership and guidance to staff members
  • Assist in creating and implementing operational strategies to meet business goals
  • Ensure excellent guest service and guest satisfaction
  • Manage budgets, financial performance, and reporting
  • Collaborate with various departments to optimize efficiency
  • Handle escalated guest issues and resolve conflicts
  • Monitor compliance with company policies and procedures

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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