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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $23.00
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Work Schedule

Flexible
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Benefits

flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
prescription insurance
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)
quarterly bonuses
Semi-annual bonuses

Job Description

Drury Hotels is a well-established hospitality company known for its dedication to providing exceptional guest experiences and an inclusive work culture. Located at 5505 Mills Civic Parkway in West Des Moines, Iowa, Drury Hotels is recognized among Newsweek's America’s Greatest Workplaces 2025, reflecting its commitment to fostering a positive environment for both guests and team members. The company values its employees, providing them not just a job but a place where they truly belong. With over 200 internal promotions in the past year alone, Drury Hotels emphasizes career growth, mentorship, and cross-training to help team members advance and achieve their professional goals.

The company offers a flexible work environment that supports work-life balance through benefits such as paid time off, hotel discounts, and free room nights. In addition, Drury Hotels takes care of its employees' health and well-being by providing medical, dental, vision, prescription, life, disability insurance, and a Team Member Assistance Program. Financial security is also a priority, with a company-matched 401(k) retirement plan and performance-based quarterly and semi-annual bonuses tied to hotel and company success.

As part of the Operations Leadership team at Drury Hotels, you will play a vital role in leading all hotel departments towards delivering outstanding guest service. This leadership position requires providing expert guidance, training, and support to team members to ensure operational excellence. You will be directly responsible for achieving key business metrics including quality, service, profitability, and team performance. Leading by example, you will implement and uphold quality assurance best practices daily to consistently meet or surpass established standards.

This role is ideal for individuals passionate about hospitality who thrive on exceeding guests’ expectations and inspiring their teams to excel. Candidates with a bachelor’s degree in hospitality, business, or related fields are preferred, and at least one year of supervisory experience with proven leadership success is required. Experience in the hotel industry is an added advantage, equipping you to efficiently manage hotel operations and foster a welcoming environment for both guests and staff.

Joining Drury Hotels means becoming part of a company that not only rewards your contributions with competitive compensation but actively invests in your growth and well-being. If you are ready to rise, shine, and work happy, this opportunity offers a platform to build a rewarding career in hospitality leadership within a supportive and dynamic company.

Job Requirements

  • Passion to serve others and exceed our guests' expectations
  • Bachelor's degree in hospitality, business, or related field preferred
  • Minimum of one-year supervisory experience with demonstrated leadership success
  • Hotel experience preferred

Job Qualifications

  • Bachelor's degree in hospitality, business, or related field preferred
  • Minimum of one-year supervisory experience with demonstrated leadership success
  • Hotel experience preferred
  • Strong leadership and communication skills
  • Ability to motivate and develop a team
  • Commitment to exceptional guest service

Job Duties

  • Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
  • Train, develop, and coach team members to achieve success in their roles
  • Deliver on key business metrics of quality, service, profitability, and team
  • Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Job Criteria

Experience

Mid Level (3-7 years)


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