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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $24.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
The Renaissance Allentown Hotel is a distinguished full-service hotel situated in the vibrant downtown core of Allentown. Boasting 170 elegantly appointed guest rooms and a diverse range of amenities, this hotel caters to both business travelers and vacationing guests seeking a memorable and sophisticated hospitality experience. The Renaissance brand is recognized globally for providing elevated service standards, luxurious accommodations, and exceptional guest care. As part of a leading international hotel group, the Renaissance Allentown Hotel combines local charm with world-class service to deliver a truly unique and welcoming environment.
The hotel operates in a bustling area known for its cultural... Show More
The hotel operates in a bustling area known for its cultural... Show More
Job Requirements
- Minimum 3 years of hotel management experience
- experience in full-service hotel operations
- strong leadership and communication skills
- ability to work flexible hours including weekends and holidays
- knowledge of Marriott brand standards and operational procedures preferred
- proficiency in guest service and complaint resolution
- ability to lead multiple departments effectively
- proactive problem-solving skills
Job Qualifications
- Minimum 3-5 years of progressive hotel leadership experience in a full-service hotel environment
- strong operational knowledge across Rooms Division and Food & Beverage operations
- proven ability to drive guest satisfaction, financial performance, and team engagement
- excellent leadership, communication, and problem-solving skills
- ability to work flexible schedules including evenings, weekends, and holidays as business demands require
- Marriott brand and FSPMS experience preferred
Job Duties
- Support the overall daily operation of the hotel to ensure seamless guest experiences and efficient departmental performance
- maintain high standards of service, cleanliness, product quality, and operational execution throughout the property
- provide hands-on leadership and floor presence during peak business periods, events, and guest interactions
- ensure compliance with brand standards, safety protocols, and company policies
- partner with department leaders to improve operational efficiencies and service delivery
- champion a guest-first culture focused on personalized service and memorable experiences
- monitor guest feedback, online reputation scores, and service metrics to identify improvement opportunities
- resolve guest concerns promptly and professionally while empowering teams to deliver service recovery solutions
- drive continuous improvement in guest satisfaction scores and overall hotel reputation
- assist in achieving revenue, profitability, and operational goals through effective expense management and strategic decision-making
- support budgeting, forecasting, labor management, and cost control initiatives
- analyze operational and financial performance metrics to identify trends and opportunities
- work collaboratively with department heads to maximize revenues while maintaining service excellence
- lead, coach, and develop department managers and hotel associates to build a high-performing team culture
- foster accountability, communication, collaboration, and associate engagement throughout the hotel
- support recruitment, training, performance management, and succession planning initiatives
- promote a positive and inclusive work environment aligned with company and brand values
- support hotel sales initiatives, group business execution, and community involvement efforts
- collaborate with Sales and Revenue Management teams to optimize occupancy and overall hotel performance
- represent the hotel professionally within the downtown Allentown community and hospitality market
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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