The Wendy's Company logo

Assistant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality ingredients and commitment to delivering exceptional customer service. Founded in 1969, Wendy's has grown into one of the most popular and respected brands in the quick-service restaurant industry. This company operates through both company-owned locations and numerous independent franchisees, each dedicated to maintaining Wendy's high standards and fostering a positive work environment. The culture at Wendy's encourages teamwork, professional growth, and a commitment to excellence that translates into outstanding guest experiences and robust business performance.

This particular job opportunity is offered through one of Wendy's many franchisees, organizations that are independently owned and operated. As such, compensation, benefits, and career development programs may vary depending on the franchise location, providing a unique opportunity for candidates to engage with a leader in the fast-food industry while also experiencing the entrepreneurial spirit that comes with franchise ownership.

The role of Restaurant Manager at Wendy's is a vital leadership position charged with the responsibility of guiding daily operations and ensuring that each shift runs smoothly and meets its business goals. Restaurant Managers are pivotal in setting the tone for the restaurant, leading by example through high energy, adherence to standards, and fostering a team-oriented atmosphere. With a focus on exceeding customer expectations, these managers work closely with their team to maintain service quality and operational efficiency, all while managing the financial aspects of a million-dollar business.

A key part of the Restaurant Manager's job is to develop the team, including Crew and Shift Supervisors, building a strong bench of capable leaders who can sustain the restaurant’s success over time. This development focus ensures that the staff are not only efficient but also motivated and aligned with the company’s core values. Maintaining a positive, team-centered environment is essential to the role, promoting collaboration and mutual support among employees.

Located in a franchise environment, the Restaurant Manager role offers a dynamic work culture where employees are seen as the most valuable asset. The franchise prides itself on creating a fun, creative atmosphere that emphasizes quality, rewards excellence, and encourages employees to embrace challenges as opportunities for growth. This culture not only drives team engagement but also leads to memorable guest experiences, reinforcing Wendy’s reputation as a leader in the fast food industry.

Overall, this position presents a unique chance for an energetic and dedicated individual to play a key part in the success of a Wendy’s franchise. It involves hands-on leadership, strategic thinking, and a passionate commitment to quality and customer service. Restaurant Managers at Wendy’s are rewarded with the opportunity to grow their careers in a supportive environment while making a significant impact on the business and the community it serves.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a management role within the restaurant or hospitality industry
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal abilities
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Flexibility to work various shifts including weekends and holidays
  • Basic understanding of business financials and operational procedures

Job Qualifications

  • Prior experience in restaurant management or related leadership roles
  • Strong interpersonal and communication skills
  • Ability to lead and motivate a team
  • Knowledge of operational standards and customer service excellence
  • Experience in training and staff development
  • Ability to manage business finances and meet performance goals
  • High school diploma or equivalent, further education is a plus

Job Duties

  • Help run a million-dollar business through high energy and high standards
  • Understand the right way to do business and help the team act accordingly
  • Assist with building bench strength by developing successful Crew and Shift Supervisors
  • Maintain a team atmosphere
  • Provide direction and training to staff to ensure customer expectations are exceeded
  • Ensure each shift achieves its business goals
  • Promote a positive and collaborative work environment

Job Criteria

Experience

Mid Level (3-7 years)


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