Assistant General Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

Shake Shack Meal Discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer paid disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

Pre-tax parking benefits

flexible spending accounts

Dependent care accounts

development opportunities

growth opportunities

Job Description

Shake Shack is a leading fast-casual restaurant brand that has grown from humble beginnings as a hot dog cart in New York City's Madison Square Park to one of the fastest-growing hospitality companies globally. Founded by Danny Meyer, the visionary behind the Union Square Hospitality Group and author of the bestseller Setting the Table, Shake Shack embodies a commitment to quality, community, and hospitality. The brand is renowned for its dedication not only to serving high-quality food but also to creating unforgettable experiences for its guests and employees alike. Shake Shack strongly believes in putting people first—whether it is their customers, team members, or the neighborhoods they serve. They foster a culture that emphasizes collaboration, inclusivity, mentorship, and continuous learning, making it a sought-after place to work and grow.

At Shake Shack, the role of a Restaurant General Manager is critical to carrying out their mission to Stand For Something Good in everything they do. This position offers a unique opportunity to lead a dynamic team in a fast-paced, high-volume environment while driving operational excellence and delivering an outstanding hospitality experience. The manager will be responsible for coaching and developing team members to their full potential, maintaining top-tier standards in service and quality, and managing financial aspects of the restaurant such as budgeting, payroll, and profitability. In addition, they will ensure compliance with health, safety, and company policies to uphold the brand's reputation and operational integrity.

The General Manager will play a pivotal role in promoting the Shake Shack brand within the local community by engaging in outreach and restaurant events, fostering an environment that is inviting to customers and rewarding for employees. The company values leaders who are passionate about hospitality, capable of motivating their teams, and able to maintain a laser focus on quality and operational efficiency. Those joining the #ShackFam can expect a fun yet professional atmosphere that offers numerous growth opportunities through continuous training and hands-on mentorship. Comprehensive benefits further enhance the work experience, supporting team members in all aspects of their life. This leadership role is ideal for individuals with a strong background in restaurant management who are looking to advance their careers at an innovative and socially responsible hospitality brand.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of p&l responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Lead, coach and develop team members
Manage inventory, quality, and safety protocols
Meet and exceed financial and profitability goals by managing budget
Maintain top-notch standards of excellence and hospitality
Drive sales and profits while developing people
Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
Manage payroll and scheduling
Promote the brand in the local community through word-of-mouth and restaurant events