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ASSISTANT GENERAL MANAGER

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $62,000.00 - $77,000.00
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Work Schedule

Flexible
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Benefits

Medical
STD
LTD
Life/add
Paid Time Off
Quarterly bonus
ON DEMAND PAY

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, never frozen beef, signature square beef patties, and a commitment to delivering high-quality, delicious meals to customers around the world. As a pioneer in the quick-service restaurant industry, Wendy's has established a reputation for its dedication to customer service, operational excellence, and innovation in the menu offerings. The company prides itself on its core values, which include a strong focus on respect, integrity, and teamwork, all while striving to provide a welcoming and friendly dining experience. With thousands of locations worldwide, Wendy's continues to expand its presence by maintaining high standards for quality and customer satisfaction.

This particular Wendy's location, situated at 1421 NE Grand in Portland, Oregon, embraces these company's values and operational standards, serving a diverse community with a customer-first approach. The store operates within a fast-paced environment, aiming to meet the needs of every guest with speed, accuracy, and warmth. This location is part of an independently owned and operated Wendy's franchise, which means that while it follows the brand's guidelines and standards, it also provides unique opportunities and resources tailored to its local team.

The role of Assistant General Manager at Wendy's is a pivotal leadership position designed for individuals passionate about delivering top-notch customer service and fostering a positive work environment. Serving as the right hand to the General Manager, the Assistant General Manager will utilize their expertise in operational skills, customer service, health and safety regulations, and team leadership to ensure the store runs smoothly and efficiently. The position involves driving the vision of "Delight Every Customer," focusing on creating a "WOW" experience for both guests and crew members each day.

This role not only emphasizes operational excellence but also highlights the importance of building an engaged and motivated team. The Assistant General Manager is expected to contribute to a culture where employees feel valued, supported, and inspired to perform their best. The position demands collaboration with other management team members to implement strategies that enhance guest satisfaction, improve employee engagement, and meet financial and operational targets.

Ideal candidates are energetic, driven, and committed to continuous growth and development. Wendy's supports its Assistant General Managers by offering clear training paths to foster career advancement within the company, ensuring that they can grow personally and professionally. Benefits such as medical, short-term disability (STD), long-term disability (LTD), life and accidental death and dismemberment insurance (Life/AD&D), paid time off, and a quarterly bonus potential create a comprehensive compensation package.

Furthermore, Wendy's demonstrates a commitment to employee well-being with innovative perks like On Demand Pay, allowing employees access to their earnings immediately after a work shift. The role offers a competitive salary range starting at $62,000 up to $77,000 annually, reflecting the significant responsibilities and leadership expected from the Assistant General Manager.

With a diverse and inclusive workplace culture, Wendy's welcomes candidates from all backgrounds including all races, religions, nationalities, genders, and members of the LGBTQ+ community. The company is dedicated to providing reasonable accommodations to enable individuals with disabilities to perform their jobs effectively. This fosters a respectful and collaborative environment where everyone has the opportunity to succeed.

Overall, joining Wendy's as an Assistant General Manager at the Portland location means becoming part of a dynamic team striving to deliver excellent food and memorable experiences to every customer. It's a role for motivated leaders who thrive in a fast-paced, team-oriented setting and who are passionate about making a real impact in their community and the fast-food industry.

Job Requirements

  • high school diploma or equivalent
  • prior experience in a supervisory or management role in the restaurant industry
  • ability to work flexible hours including nights and weekends
  • strong problem-solving and decision-making skills
  • excellent organizational and time management abilities
  • willingness to learn and adapt
  • ability to motivate and lead a team

Job Qualifications

  • experience in restaurant management or a similar leadership role
  • knowledge of customer service best practices
  • understanding of health and safety regulations
  • strong leadership and team management skills
  • effective communication and interpersonal abilities
  • ability to work in a fast-paced environment
  • commitment to delivering exceptional guest experiences

Job Duties

  • utilize knowledge of positional skills to manage daily store operations
  • provide excellent customer service and maintain courtesy standards
  • ensure compliance with health and safety regulations
  • partner with the General Manager to create an engaged work environment
  • train and develop team members through defined training paths
  • monitor and improve operational performance to meet business goals
  • foster a positive culture that inspires crew members

Job Criteria

Experience

Mid Level (3-7 years)


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