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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Flexible
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Benefits

Medical
Dental
Vision
Life insurance
Employee assistance program
24 hour nurse/virtual visits
401k
Paid vacation
Paid Sick
Paid holidays
Employee paid meals
Uniforms Provided

Job Description

Wendy's is a renowned fast-food restaurant chain, widely recognized for its fresh, high-quality food and exceptional customer service. Established in 1969 by Dave Thomas, Wendy's has grown into one of the largest quick-service restaurant chains across the globe. The company prides itself on its commitment to quality, innovation, and community involvement, making it a preferred employer for individuals passionate about the food service industry. The brand operates thousands of locations through a combination of company-owned restaurants and a vast network of franchisees, ensuring a wide-reaching presence and influence in the fast-food sector.

The location at 2900 Plainfield Road, Joliet, IL 60435, is part of this extensive Wendy's franchise network. This specific restaurant is independently owned and operated by one of Wendy's many franchisees. While franchisees set their own compensation packages and benefits programs, they all adhere to Wendy's core standards, policies, and operating procedures designed to deliver a consistent and high-quality customer experience.

The role of Restaurant Manager at this Wendy's franchise location is crucial in maintaining the brand's reputation and achieving business success. Restaurant Managers are integral to the leadership and management team, providing guidance, training, and expert oversight to ensure that every customer’s expectations are not only met but exceeded. They directly influence the restaurant's performance by managing shifts efficiently, upholding high standards of operation, and fostering a collaborative team atmosphere.

In this role, you will help operate a million-dollar business daily, emphasizing energy, integrity, and the right way to conduct business. Your leadership will extend to developing capable Crew Members and Shift Supervisors, strengthening the team's overall effectiveness and preparing future leaders. Maintaining a positive and productive team environment is also a significant aspect of the position, promoting employee engagement, retention, and ongoing professional growth.

As a Restaurant Manager, you will be expected to master Wendy's operating systems, policies, and procedures related to your responsibilities. You will also be responsible for implementing effective supervisory practices, conducting interviews, and managing crew orientation and training programs. Compliance with federal, state, and local employment laws is essential to ensure a fair and lawful workplace.

Wendy's offers a competitive employment opportunity with a comprehensive benefits package that supports the health, financial security, and well-being of its employees. Benefits include medical, dental, vision, and life insurance, alongside employee assistance programs and 24-hour nurse/virtual visits, among others. A 401K retirement plan is available, along with paid vacation, sick leave, holidays, and employee-paid meals. Uniforms are also provided, adding convenience and consistency to the employee experience.

This role is ideal for those who are energetic, detail-oriented, and committed to delivering excellent customer experiences while driving business results and team development. Joining Wendy's means becoming part of a dynamic, supportive workplace where you can grow your skills, advance your career, and contribute to the continued success of a leading global brand in the quick-service restaurant industry.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in restaurant management preferred
  • Knowledge of Wendy's policies and procedures
  • Ability to supervise and train staff
  • Strong leadership and organizational skills
  • Capability to manage multiple priorities
  • Understanding of federal, state and local employment laws

Job Qualifications

  • Previous experience in restaurant management or a similar leadership role
  • Strong understanding of fast-food industry operations
  • Ability to lead and develop team members effectively
  • Knowledge of Wendy's operating systems and procedures
  • Excellent communication and interpersonal skills
  • Ability to maintain high operational standards
  • Understanding of employment laws relevant to the position

Job Duties

  • Help run a million-dollar business through high energy and high standards
  • Understand the right way to do business and help the team act accordingly
  • Assist with building bench strength by developing successful Crew and Shift Supervisors
  • Maintain a team atmosphere
  • Provide direction, training and expertise to ensure customer expectations are exceeded
  • Oversee each shift to achieve business goals
  • Ensure compliance with federal, state and local employment laws

Job Criteria

Experience

Mid Level (3-7 years)


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