Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Exclusive corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Pre-tax commuter benefits
flexible spending accounts
Dependent care accounts
development opportunities
Job Description
Shake Shack is a leading hospitality brand renowned for its commitment to quality food, outstanding service, and community engagement. Originating from a simple hot dog cart in New York City's Madison Square Park, Shake Shack has evolved into a globally recognized restaurant chain dedicated to creating memorable dining experiences. Founded by Danny Meyer, an esteemed figure in the hospitality industry and author of Setting the Table, the company combines its roots in fine dining with an emphasis on giving back to the community. Shake Shack's mission revolves around the principle of Standing For Something Good, which reflects in its dedication to excellent hospitality, ethical business practices, and an inclusive workplace environment.
As a member of the "#ShackFam," employees are immersed in a culture that promotes teamwork, mentorship, continuous learning, and personal development. Shake Shack fosters a fun and inclusive atmosphere where team members can thrive and make lasting contributions to the success of the brand. The company places a strong emphasis on putting people first—its employees, customers, and communities—ensuring a supportive work environment that encourages innovation and growth. Shake Shack offers various benefits and development opportunities to its workforce, reinforcing its reputation as an employer of choice in the fast-paced hospitality industry.
The Restaurant General Manager role at Shake Shack is a pivotal position responsible for leading restaurant operations to meet high standards of quality, service excellence, and financial performance. This leadership role demands managing a dynamic team, overseeing inventory, maintaining safety standards, and ensuring compliance with health codes. The manager serves as a brand ambassador in the local community, promoting the Shack experience through exceptional hospitality and public engagement. The successful candidate will be responsible for driving sales and profitability by managing budgets, payroll, and scheduling while fostering a culture of learning and motivation among team members.
Operating in a high-volume, fast-paced environment, the General Manager must demonstrate strong leadership skills, a deep understanding of restaurant operations, and the ability to mentor staff effectively. Experience in managing profit and loss statements is crucial, alongside knowledge of personnel management, food safety, purchasing, and sanitation. A flexible work schedule and the ability to adapt to varied shifts are essential. This opportunity offers candidates the chance to be part of a renowned hospitality brand dedicated to ethical practices, community involvement, and employee fulfillment, with competitive compensation and comprehensive benefits.
As a member of the "#ShackFam," employees are immersed in a culture that promotes teamwork, mentorship, continuous learning, and personal development. Shake Shack fosters a fun and inclusive atmosphere where team members can thrive and make lasting contributions to the success of the brand. The company places a strong emphasis on putting people first—its employees, customers, and communities—ensuring a supportive work environment that encourages innovation and growth. Shake Shack offers various benefits and development opportunities to its workforce, reinforcing its reputation as an employer of choice in the fast-paced hospitality industry.
The Restaurant General Manager role at Shake Shack is a pivotal position responsible for leading restaurant operations to meet high standards of quality, service excellence, and financial performance. This leadership role demands managing a dynamic team, overseeing inventory, maintaining safety standards, and ensuring compliance with health codes. The manager serves as a brand ambassador in the local community, promoting the Shack experience through exceptional hospitality and public engagement. The successful candidate will be responsible for driving sales and profitability by managing budgets, payroll, and scheduling while fostering a culture of learning and motivation among team members.
Operating in a high-volume, fast-paced environment, the General Manager must demonstrate strong leadership skills, a deep understanding of restaurant operations, and the ability to mentor staff effectively. Experience in managing profit and loss statements is crucial, alongside knowledge of personnel management, food safety, purchasing, and sanitation. A flexible work schedule and the ability to adapt to varied shifts are essential. This opportunity offers candidates the chance to be part of a renowned hospitality brand dedicated to ethical practices, community involvement, and employee fulfillment, with competitive compensation and comprehensive benefits.
Job Requirements
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- ability to learn and train others on all aspects of the Shack operations
- demonstrated ability to champion hospitality and motivate team members
- strong leadership skills with a focus on coaching and achieving excellence
- knowledgeable in all financial aspects of business operations
- minimum 3 years of P&L responsibilities
- food handler certification, preferred
- willingness to work flexible hours
Job Qualifications
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- ability to learn and train others on all aspects of the Shack operations
- demonstrated ability to champion hospitality and motivate team members
- strong leadership skills with a focus on coaching and achieving excellence
- knowledgeable in all financial aspects of business operations
- minimum 3 years of P&L responsibilities
- food handler certification, preferred
- willingness to work flexible hours
Job Duties
- Lead, coach and develop team members
- manage inventory, quality, and safety protocols
- meet and exceed financial and profitability goals by managing budget
- maintain top-notch standards of excellence and hospitality
- drive sales and profits while developing people
- implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
- manage payroll and scheduling
- promote the brand in the local community through word-of-mouth and restaurant events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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