Assistant General Manager

Tucson, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $21.50

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Our company is a well-established hotel committed to delivering exceptional guest experiences while maintaining operational excellence and profitability. As a respected player in the hospitality industry, we pride ourselves on upholding brand standards and focusing on guest satisfaction through every department within the hotel. We employ a diverse team of professionals dedicated to hospitality, service quality, and operational efficiency to create an environment that guests will choose to return to again and again.

The role of Assistant General Manager is pivotal to the hotel’s success. This position involves assisting the General Manager in overseeing multiple departments including front office, housekeeping, sales, and engineering. The Assistant General Manager ensures that all these departments function cohesively towards achieving profit goals, meeting or exceeding budget expectations, and maintaining high operational and guest service standards. This full-time position requires a proactive leader who can supervise departmental teams, develop schedules, manage budgets, and foster a culture of excellent customer service and employee engagement. The ideal candidate will be skilled in financial oversight, staff training and motivation, and brand compliance — all aimed at enhancing guest satisfaction and operational efficiency. This role also requires active participation in human resource functions, emergency procedures, and guest recovery practices, embodying both leadership and hands-on involvement in daily hotel operations.

In return for your dedication and management expertise, you will have the opportunity to work in a dynamic environment where your contributions directly influence the hotel’s financial health and guest loyalty. Your leadership will drive employee morale and foster a service-oriented culture that aligns with the company’s values and mission. This position often requires weekend availability and involvement in the Manager on Duty (MOD) program, reflecting the hospitality industry’s need for 24/7 operational leadership. Strong communication skills, a strategic mindset, and the ability to inspire and guide teams will be essential to thrive in this role. If you have proven hotel management experience and are ready to elevate your career in an organization that values quality, integrity, and guest-centric operations, this position offers a rewarding professional path.

Job Requirements

Bachelor’s degree in hospitality management or related field preferred
Minimum of 3 years hotel management experience
Proven track record in managing front office, housekeeping, sales, and engineering departments
Strong organizational and multitasking abilities
Exceptional problem-solving skills
Ability to train, mentor, and motivate staff
Proficient in financial and budgetary processes
Familiarity with quality assurance and brand standards
Excellent guest service orientation and interpersonal skills
Availability to work weekends and flexible hours
Must be able to remain calm under pressure and handle emergency situations effectively

Job Qualifications

Hotel management experience
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in budgeting and financial oversight
Ability to follow and champion brand standards
Experience with human resource functions
Knowledge of emergency procedures and compliance
Skilled in guest recovery and customer service techniques
Experience in using hotel management software and messaging platforms
Ability to work weekends and participate in the Manager on Duty program

Job Duties

Hire, train, counsel and motivate strong departmental teams
Develop departmental schedules to ensure staffing is adequate and within forecast and budget guidelines
Assist in performing department forecasts
Process accounts receivable and monitor the department budgets
Check all daily reports and respond accordingly to findings
Assist GM with accounting and end of month procedures
Champion brand initiatives by ensuring all service standards, marketing programs, and guest experiences align with brand identity and company values
Ensure guest special requests are fulfilled
Manage brand and OTA messaging platforms
Update systems availability from cancellations and arrival and departure changes
Monitor posting of guest charges to minimize lost revenue
Ensure proper delivery of guest services as directed by the General Manager
Monitor room availability to ensure hotel is maximizing room revenue
Ensure that an effective cash control system is in place and that all credit card and check cashing policies are followed
Oversee guest satisfaction scores and prepare action plans with departmental leaders for improvement
Focus on employee morale and attitude to develop a culture where customer service is the focus
Ensure all departments are in compliance with all required training courses
Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
Be present and actively oversee breakfast service on a regular basis
Conduct frequent departmental inspections for cleanliness, sanitation, safety, and brand standard compliance
Educate department heads on emergency procedures and ensure all employees are properly trained
Use the LEARN model for all guest recovery incidents
Always have a friendly and welcoming demeanor when interacting with guests
Establish effective departmental communication through active use of communication platforms, meetings, coaching and counseling
Create employee engagement activities and reward recognition for outstanding efforts
Develop and maintain hotel programs to meet Quality Assurance Program criteria
Take a leadership role in all human resource related functions including coaching, counseling, discipline, training, employee relations, safety, worker’s compensation and recruiting
Participate in the Manager on Duty program and work regular weekends
Carry out any reasonable request by management that the employee is capable of performing