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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $21.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Our company is a well-established hotel committed to delivering exceptional guest experiences while maintaining operational excellence and profitability. As a respected player in the hospitality industry, we pride ourselves on upholding brand standards and focusing on guest satisfaction through every department within the hotel. We employ a diverse team of professionals dedicated to hospitality, service quality, and operational efficiency to create an environment that guests will choose to return to again and again.
The role of Assistant General Manager is pivotal to the hotel’s success. This position involves assisting the General Manager in overseeing multiple departments including front office, houseke... Show More
The role of Assistant General Manager is pivotal to the hotel’s success. This position involves assisting the General Manager in overseeing multiple departments including front office, houseke... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3 years hotel management experience
- Proven track record in managing front office, housekeeping, sales, and engineering departments
- Strong organizational and multitasking abilities
- Exceptional problem-solving skills
- Ability to train, mentor, and motivate staff
- Proficient in financial and budgetary processes
- Familiarity with quality assurance and brand standards
- Excellent guest service orientation and interpersonal skills
- Availability to work weekends and flexible hours
- Must be able to remain calm under pressure and handle emergency situations effectively
Job Qualifications
- Hotel management experience
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in budgeting and financial oversight
- Ability to follow and champion brand standards
- Experience with human resource functions
- Knowledge of emergency procedures and compliance
- Skilled in guest recovery and customer service techniques
- Experience in using hotel management software and messaging platforms
- Ability to work weekends and participate in the Manager on Duty program
Job Duties
- Hire, train, counsel and motivate strong departmental teams
- Develop departmental schedules to ensure staffing is adequate and within forecast and budget guidelines
- Assist in performing department forecasts
- Process accounts receivable and monitor the department budgets
- Check all daily reports and respond accordingly to findings
- Assist GM with accounting and end of month procedures
- Champion brand initiatives by ensuring all service standards, marketing programs, and guest experiences align with brand identity and company values
- Ensure guest special requests are fulfilled
- Manage brand and OTA messaging platforms
- Update systems availability from cancellations and arrival and departure changes
- Monitor posting of guest charges to minimize lost revenue
- Ensure proper delivery of guest services as directed by the General Manager
- Monitor room availability to ensure hotel is maximizing room revenue
- Ensure that an effective cash control system is in place and that all credit card and check cashing policies are followed
- Oversee guest satisfaction scores and prepare action plans with departmental leaders for improvement
- Focus on employee morale and attitude to develop a culture where customer service is the focus
- Ensure all departments are in compliance with all required training courses
- Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
- Be present and actively oversee breakfast service on a regular basis
- Conduct frequent departmental inspections for cleanliness, sanitation, safety, and brand standard compliance
- Educate department heads on emergency procedures and ensure all employees are properly trained
- Use the LEARN model for all guest recovery incidents
- Always have a friendly and welcoming demeanor when interacting with guests
- Establish effective departmental communication through active use of communication platforms, meetings, coaching and counseling
- Create employee engagement activities and reward recognition for outstanding efforts
- Develop and maintain hotel programs to meet Quality Assurance Program criteria
- Take a leadership role in all human resource related functions including coaching, counseling, discipline, training, employee relations, safety, worker’s compensation and recruiting
- Participate in the Manager on Duty program and work regular weekends
- Carry out any reasonable request by management that the employee is capable of performing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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