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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Fairfield El Paso Airport is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has grown substantially, managing a $5.0 billion portfolio of 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. MCR operates under renowned Marriott and Hilton brands, as well as various independent hotels, and maintains a workforce of over 7,000 team members nationwide. The organization prides itself on innovation, excellence in service, award-winning property development, and strong partnerships with leading hospitality brands.
The role at Fairfield El Paso Airport encapsulates the core values and operatio... Show More
The role at Fairfield El Paso Airport encapsulates the core values and operatio... Show More
Job Requirements
- Must be 18 years or older
- Must possess a valid driver's license
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations and maintain composure
- Must be effective at listening, understanding, clarifying, and resolving concerns
- Must be able to work with and understand financial data and basic arithmetic
- Must be attentive to detail and meet deadlines
- Must be proficient in Windows OS and company-approved software
- Must be able to convey information and ideas clearly
- Must lead team members to provide friendly service
- Must meet legal age requirements to serve alcoholic beverages at select properties
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor's or associate's degree preferred
- Previous supervisory experience preferred
- Progressive hospitality, hotel, restaurant, or service industry experience preferred
Job Qualifications
- Positive can-do attitude
- Ability to understand and follow established guidelines
- Ability to evaluate and select alternative actions quickly
- Ability to work well under pressure and maintain composure
- Effective listening and conflict resolution skills
- Basic financial skills including arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency in Windows operating systems and company software
- Clear communication skills
- Leadership in hospitality and guest service
- Must meet legal age for serving alcohol at select properties
- Valid driver's license required
- Basic market knowledge
- Must be 18 years or older
- Bachelor's or associate's degree preferred
- Previous supervisory experience preferred
- Experience in hospitality, hotel, restaurant, or service industry preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay
- Use guests' names whenever possible
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support hotel events and groups
- Understand and use relevant technology for the role
- Answer calls with friendly, approved greetings
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces
- Greet guests with a smile while cleaning
- Complete all operational checklists with 100% accuracy
- Prepare accurate and timely shift handover reports
- Wear a clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to stretch beyond traditional roles
- Collaborate to create a welcoming environment
- Conduct daily walks inspecting guest rooms and public spaces
- Provide one-on-one training to new team members
- Supervise guest service team members during peak periods
- Foster a culture of happy team members and guests
- Assist with inventory counts as instructed
- Support onboarding of new team members
- Review and manage team member time clock punches
- Complete daily summary and night audit processes
- Manage purchase orders and ensure approved vendor use
- Process invoices correctly and timely
- Ensure adherence to brand standards and quality assurance
- Certify fire and life safety inspections are up to date
- Escalate service or delivery failures properly
- Confirm preventative maintenance tasks are performed
- Ensure team member adherence to work schedules
- Cover open department head positions as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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