Assistant General Manager

Shake Shack is a globally recognized and fast-growing hospitality brand that began its journey as a simple hot dog cart in New York City’s Madison Square Park. Founded by Danny Meyer, the CEO of Union Square Hospitality Group and author of the bestselling book "Setting the Table," Shake Shack has evolved into an iconic restaurant chain renowned for its commitment to high-quality food, exceptional customer service, and meaningful community engagement. The company exemplifies a culture that prioritizes putting people first, building not just a business but a thriving community known as the #ShackFam. Shake Shack’s roots in fine dining and dedication to social responsibility have propelled its growth while maintaining a focus on hospitality excellence and sustainable business practices.

Shake Shack embodies a mission to "Stand For Something Good" in all aspects of its operations, meaning the company is dedicated to doing the right thing across its teams, neighborhoods, and customers. The workplace environment at Shake Shack is designed to be fun, inclusive, and supportive, offering team members access to hands-on mentorship, comprehensive training programs, and diverse opportunities for career advancement. Employees at Shake Shack are encouraged to bring their authentic selves to work, share ideas openly, and grow both personally and professionally within a dynamic and vibrant company culture. The leadership at Shake Shack understands the value of a strong team and fosters a spirit of collaboration and shared purpose.

The role on offer at Shake Shack is for a Restaurant General Manager, responsible for leading high-volume, fast-paced restaurant operations to deliver memorable guest experiences. This position is crucial in maintaining the company’s top-notch standards of excellence and hospitality. The successful candidate will be entrusted with coaching and developing team members to their fullest potential while managing all facets of restaurant operations including inventory, quality control, safety, payroll, and scheduling. The General Manager plays a pivotal role in achieving financial and profitability goals through effective budget management, driving sales, and controlling costs.

Another key responsibility includes implementing company policies and procedures to ensure local and state health and safety code compliance, safeguarding both guests and staff. The role demands a strategic mindset to promote the Shake Shack brand within the local community through word-of-mouth and participation in restaurant events. Leadership within this role also involves championing a culture of hospitality, motivating staff, and setting a standard for excellent customer service.

The ideal candidate will possess a minimum of three years of General Management experience within a restaurant or hospitality environment, paired with an in-depth understanding of food planning, personnel management, sanitation standards, and business financials including profit and loss responsibilities. The role also calls for flexible availability and the ability to quickly learn and train others on all aspects of Shake Shack operations. A food handler certification is preferred but not required.

Shake Shack is an Equal Opportunity Employer that values diversity and inclusion, ensuring all qualified applicants receive consideration regardless of race, gender identity, sexual orientation, or any other protected characteristic. Joining Shake Shack means becoming part of a company that genuinely cares about its employees, community, and delivering quality hospitality experiences that make every visit exceptional.