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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $43,888.00 - $46,388.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Flexible pay options

Job Description

WoodSpring Suites in Irmo, South Carolina, is part of a nationally recognized extended-stay hotel chain known for its commitment to offering affordable, comfortable, and convenient lodging options for travelers and long-term guests. Operated under the umbrella of Hotel Management & Consulting, Inc., WoodSpring Suites combines a focus on excellent service and hospitality with well-maintained facilities tailored to meet the needs of both business and leisure travelers. The hotel is dedicated to providing a welcoming environment that feels like a home away from home, emphasizing guest satisfaction and operational excellence. Known for its efficient team-based culture, WoodSpring Suites fosters a work... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
  • proficient computer skills
  • ability to perform physical tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods
  • ability to lift, push, or pull up to 20lbs regularly and occasionally up to 50lbs
  • ability to communicate effectively both orally and in writing
  • proactive problem-solving skills
  • availability to work flexible shifts
  • willingness to cover employee shifts as needed

Job Qualifications

  • Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
  • proficient computer skills
  • strong team building skills
  • excellent organizational, time management, and problem-solving abilities
  • effective oral and written communication skills
  • proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
  • provide hands-on support and guidance to ensure the team achieves outstanding results
  • post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
  • ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns
  • monitor and follow up on guest feedback and concerns, suggest and sell amenities, ensure guest and property security
  • assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
  • manage inventory, check property email, build relationships with vendors and guests, foster teamwork
  • network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
  • lead in-house guest sales and marketing initiatives to increase occupancy
  • assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
  • flexible for covering employee shifts as needed to ensure operational continuity
  • know and follow property emergency procedures and ensure the security needs of the property and guests are met
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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