Assistant General Manager

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,888.00 - $46,388.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee assistance program

Career growth opportunities

Flexible pay options

Job Description

WoodSpring Suites in Irmo, South Carolina, is part of a nationally recognized extended-stay hotel chain known for its commitment to offering affordable, comfortable, and convenient lodging options for travelers and long-term guests. Operated under the umbrella of Hotel Management & Consulting, Inc., WoodSpring Suites combines a focus on excellent service and hospitality with well-maintained facilities tailored to meet the needs of both business and leisure travelers. The hotel is dedicated to providing a welcoming environment that feels like a home away from home, emphasizing guest satisfaction and operational excellence. Known for its efficient team-based culture, WoodSpring Suites fosters a work environment where employees are encouraged to grow professionally and contribute meaningfully to the company’s success. Benefits include competitive salaries dependent on experience, flexible daily pay options, comprehensive medical, dental, and vision plans, paid time off, an Employee Assistance Program, and career advancement opportunities within the company.

The Assistant General Manager role at WoodSpring Suites is a dynamic leadership position that plays a critical role in supporting the General Manager in all aspects of hotel operations. This position requires an energetic and motivated leader with a passion for hospitality, who is committed to maintaining high service standards and team productivity. The Assistant General Manager is responsible for stepping in during the General Manager’s absence and ensuring daily operations run smoothly. This includes managing team performance, guiding staff through training, overseeing financial and administrative duties such as posting checks and managing labor costs, and ensuring the guest experience is exceptional through consistent quality and problem resolution. Proactive engagement with the local community and promoting the hotel through sales and marketing initiatives also fall under this role’s scope, helping to drive occupancy and build lasting relationships with guests and vendors. Physical presence and hands-on support are essential to foster a cohesive team environment, which is vital to delivering outstanding hospitality services. The role demands excellent organizational, communication, and leadership skills, along with a readiness to take on diverse responsibilities such as inventory management, housekeeping oversight, and emergency readiness. Overall, the Assistant General Manager at WoodSpring Suites is expected to be a dependable operational leader committed to enhancing the guest experience, supporting staff development, and contributing to the hotel's ongoing success in a supportive and respectful workplace culture.

Job Requirements

High school diploma or equivalent
minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
proficient computer skills
ability to perform physical tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods
ability to lift, push, or pull up to 20lbs regularly and occasionally up to 50lbs
ability to communicate effectively both orally and in writing
proactive problem-solving skills
availability to work flexible shifts
willingness to cover employee shifts as needed

Job Qualifications

Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
proficient computer skills
strong team building skills
excellent organizational, time management, and problem-solving abilities
effective oral and written communication skills
proactive in solving problems

Job Duties

Train and provide guidance to staff
discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
provide hands-on support and guidance to ensure the team achieves outstanding results
post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns
monitor and follow up on guest feedback and concerns, suggest and sell amenities, ensure guest and property security
assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
manage inventory, check property email, build relationships with vendors and guests, foster teamwork
network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
lead in-house guest sales and marketing initiatives to increase occupancy
assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
flexible for covering employee shifts as needed to ensure operational continuity
know and follow property emergency procedures and ensure the security needs of the property and guests are met
perform other duties as assigned